Exhausting Silence: Emotional Costs of Withholding Complaints

Liu, Esther; Roloff, Michael E.

doi:10.1111/ncmr.12043

Cited by 11 publications

(5 citation statements)

References 66 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…One the other hand, withholding minor complaints may sometimes help preserve relational harmony (Roloff & Ifert, 2000). However, withholding is also associated with negative outcomes such as relational dissatisfaction (Worley & Samp, 2016b) and psychological distress (Liu & Roloff, 2015). Most research to date has focused on predicting when individuals will express versus avoid expressing complaints to their partners (Roloff & Cloven, 1990; Solomon & Samp, 1998; Worley & Samp, 2016a).…”

mentioning

confidence: 99%

Dyadic power, marital status, face concerns, and politeness in the context of relational complaining

Worley

Samp

2018

Journal of Social and Personal Relationships

View full text Add to dashboard Cite

This study examined the role of dyadic power, marital status, and face concerns in shaping the politeness strategies dating and married partners use to express complaints toward one another. Two hundred sixty-one romantically involved individuals completed a survey through Amazon Mechanical Turk. Power was a more salient predictor of politeness strategies for dating than for married individuals, and concern for partners’ face (but not one’s own) mediated several of the associations between power and complaint strategies.

show abstract

mentioning

confidence: 99%

Dyadic power, marital status, face concerns, and politeness in the context of relational complaining

Worley

Samp

2018

Journal of Social and Personal Relationships

View full text Add to dashboard Cite

show abstract

“…How someone expresses his/her unpleasantness towards others has tremendous implications for individual and relational wellbeing (Worley & Samp, 2019). Complaint, as an example, is a verbal practice that appears to create adverse outcomes such as hindering relational harmony (Roloff & Ifert, 2000) and causing relational dissatisfaction (Worley & Samp, 2016) as well as increasing psychological distress (Liu & Roloff, 2015). This is because voicing conflicting messages in communication always connects with 'impoliteness' that is conventionally disrespectful, awkward, rude, and face-attacking .…”

Section: Marriage Conflict and Communicationmentioning

confidence: 99%

Marriage, Conflict, and Communication: Pragmatic Inquiry into Impoliteness in the Marital Relationship

Li¹,

Wu²

2023

REGISTER J.

View full text Add to dashboard Cite

The issue of impoliteness has long been a matter of interest in linguistic investigations. Considerable research has been conducted to uncover factors and features regarding the realizations of impoliteness in multiple social contexts. This study engages in a pragmatic inquiry into impoliteness in the marital relationship. The data of this study consisted of a TV episode from one famous on-site mediation reality program in China. Primarily drawing on Bousfield’s (2008) model of impoliteness realizations, this study used a qualitative approach to examine the means by which the couple in a marital relationship causes face-attacking effects and ultimately arouses conflicts. The primary findings of this study indicate that couples might struggle with various communicative challenges. A problematic marital relationship tends to be signaled in some practices of impoliteness. This study has identified thirteen realizations of impoliteness linguistically and behaviorally that indicate gender variations concerning the couple’s frequent impoliteness practices.

show abstract

“…Added to this is the evidence that people also have different emotional expression expectations for in‐group (e.g., same culture) versus out‐group (e.g., different culture) members (Beaupré & Hess, ), meaning that felt dissonance is also likely to differ depending on whether one's negotiation partner is in‐ versus out‐group. Overall, it is plausible that individuals may feel guilt or simply exhausted (see Liu & Roloff, ) as a result of the dissonance of having (not) expressed emotion to pursue what they perceived at the moment to be appropriate.…”

Section: Inspiring Research Questionsmentioning

confidence: 99%

Logics and Logistics for Future Research: Appropriately Interpreting the Emotional Landscape of Multicultural Negotiation

Rees

Kopelman

2019

Negotiation Conflict Man Res

View full text Add to dashboard Cite

To invigorate future teaching and research, this article discusses theoretical approaches and empirical opportunities to better understand emotional dynamics in negotiation settings across cultural contexts. We adopt a culturally informed logic of appropriateness (Kopelman, 2009) to shed light on emerging and underexplored topics in this domain. The goal of this article is to inspire scholars worldwide to engage in rigorous empirical investigations of the antecedents, consequences, mechanisms, boundary conditions, and evidence-based strategies in the combined domain of negotiation, culture, and emotion through research, teaching, and practice.Advancing cultural competence in negotiation necessitates a nuanced understanding of how thoughts, feelings, and behaviors reflect systems of beliefs, values, and norms characteristic of groups of people. To invigorate future teaching and research of negotiation across diverse cultural contexts, this article draws on existing theoretical frameworks and empirical findings of emotion in these settings to highlight key areas for innovative future research. At the Culture and Negotiation Conference in April of 2018, sponsored by the Dispute Resolution Research Center (DRRC) of the Kellogg School of Management (see Gelfand and Brett, 2019), we designed and facilitated a session that brought together junior and senior colleagues passionate to collectively brainstorm ideas about the future of negotiation, culture, and emotion research. Drawing on the expertise of participants, our goal was to formulate novel practice-oriented research questions. The success of this article, which captures the theoretical foundations and essence of our discussion, hinges on you, the reader, being inspired to innovate as you engage in negotiation, culture, and emotion scholarship, whether through research, teaching, or practice.In this article, we first ground our discussion at the intersection of negotiation, culture, and emotion scholarship. We demonstrate that research accounting for all three domains in tandem is a nascent and promising area of research. Furthermore, we articulate theoretical assumptions that may help us better We thank the participants at the Kellogg DRRC conference on culture and negotiation held in April of 2018 for collaborating to develop the research questions articulated in this manuscript. We are grateful to Jeanne Brett and Michele Gelfand for convening the conference and energizing scholars to generate discussions that challenge us to expand negotiation research and practice globally. We appreciate the editorial guidance of Michael Gross and the NCMR editorial team, as well as our colleagues who provided feedback and insights that helped us develop this article:

show abstract

Exhausting Silence: Emotional Costs of Withholding Complaints

Cited by 11 publications

References 66 publications

Dyadic power, marital status, face concerns, and politeness in the context of relational complaining

Dyadic power, marital status, face concerns, and politeness in the context of relational complaining

Marriage, Conflict, and Communication: Pragmatic Inquiry into Impoliteness in the Marital Relationship

Logics and Logistics for Future Research: Appropriately Interpreting the Emotional Landscape of Multicultural Negotiation

Contact Info

Product

Resources

About