“Excuse Me, Robot”: Impact of Polite Robot Wakewords on Human-Robot Politeness

Williams, Tom; Grollman, Daniel H.; Han, Mingyuan; Jackson, Ryan Blake; Lockshin, Jane; Wen, Ruchen; Nahman, Zachary; Zhu, Qin

doi:10.1007/978-3-030-62056-1_34

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Cited by 4 publications

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“…Dickel/Schmidt-Jüngst 2021). Außerdem findet sich gerade in der Kommunikationswissenschaft eine Anzahl neuerer Forschung, die der medial inszenierten Sorge um den vermeintlichen negativen Einfluss der häufig in Imperativen stattfindenden Interaktion mit Assistenzsystemen auf die Mensch-Mensch-Interaktion folgt und Vorschläge unterbreitet, wie eine höflichere Inter-aktion mit diesen Systemen aussehen könnte (z.B Bonfert et al 2018, Williams et al 2020…”

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Von Menschen, Tieren und Maschinen

Lind

2021

Human-Animal Studies

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Von Menschen, Tieren und Maschinen

Lind

2021

Human-Animal Studies

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The role of politeness in human–machine interactions: a systematic literature review and future perspectives

Ribino

2023

Artif Intell Rev

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The growing prevalence of interactions between humans and machines, coupled with the rapid development of intelligent and human-like features in technology, necessitates considering the potential implications that an increasingly inter-personal interaction style might have on human behavior. Particularly, since human–human interactions are fundamentally affected by politeness rules, several researchers are investigating if such social norms have some implications also within human–machine interactions. This paper reviews scientific works dealing with politeness issues within human–machine interactions by considering a variety of artificial intelligence systems, such as smart devices, robots, digital assistants, and self-driving cars. This paper aims to analyze scientific results to answer the questions of why technological devices should behave politely toward humans, but above all, why human beings should be polite toward a technological device. As a result of the analysis, this paper wants to outline future research directions for the design of more effective, socially competent, acceptable, and trustworthy intelligent systems.

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Robotic Moment: The Influence Mechanism of Frequency of Socializing on Willingness to Interact with AI Robots

Wang

Qiu

2023

International Journal of Human–Computer Interaction

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“Excuse Me, Robot”: Impact of Polite Robot Wakewords on Human-Robot Politeness

Cited by 4 publications

References 22 publications

Von Menschen, Tieren und Maschinen

Von Menschen, Tieren und Maschinen

The role of politeness in human–machine interactions: a systematic literature review and future perspectives

Robotic Moment: The Influence Mechanism of Frequency of Socializing on Willingness to Interact with AI Robots

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