Excess warehouse space allocation for cost reduction and customer service improvement

Huq, Faizul; Bhutta, M. Khurrum S.; Cutright, Ken

doi:10.1504/ijbcrm.2015.070354

Cited by 4 publications

(3 citation statements)

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“…As a consequence, the core competence and competitiveness can be increased. Additionally, by outsourcing, companies are allowed to reduce the fixed assets investments, including field, warehouses, fleets, information systems, and other equipment related to procurement logistics (Huq et al , 2015). Therefore, the turnover rate of capital is accelerated.…”

Section: Logistics Models and Supporting Techniques For E-commerce Lscmmentioning

confidence: 99%

E-commerce logistics in supply chain management

Yu¹,

Wang²,

Zhong

et al. 2017

IMDS

114

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Purpose The purpose of this paper is to present the state-of-the-art E-commerce logistics in supply chain management by investigating worldwide implementations and corresponding models together with supporting techniques via furniture industry. Design/methodology/approach Typical E-commerce logistics companies from North America, Europe, and Asia Pacific are comprehensively investigated so as to get the lessons and insights from these practices. Findings Future technologies like Internet of Things, Big Data Analytics, and Cloud Computing would be possibly adopted to enhance the E-commerce logistics in terms of system level, operational level, and decision-making level that may be real time and intelligent in the next decade. Research limitations/implications This paper takes the furniture industry for example to illustrate the E-commerce logistics and supply chain management (LSCM). Other industries like electronic appliance industry are not considered. Practical implications Opportunities and future perspectives are summarized from practical implementations so that interested parties like E-commerce and logistics companies are able to get some guidance when they are contemplating the business. Social implications E-commerce is booming with the development of new business models and will be continuously boosted in the near future. With large number of enterprises carrying out E-commerce, logistics has been largely influenced. Originality/value Insights and lessons from this paper are significant for academia and practitioners for considering E-commerce LSCM.

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Section: Logistics Models and Supporting Techniques For E-commerce Lscmmentioning

confidence: 99%

E-commerce logistics in supply chain management

Yu¹,

Wang²,

Zhong

et al. 2017

IMDS

114

View full text Add to dashboard Cite

show abstract

“…Böylelikle temel yeteneklerini geliştirerek rekabet güçlerini artırabilmektedirler. Depolar, filolar, bilgi sistemleri ve tedarik lojistiği ile ilgili diğer ekipmanlar da dahil olmak üzere sabit yatırımlarını azaltmalarına olanak sağlar (Huq, Bhutta, & Cutright, 2015).…”

Section: E-ticaret Lojistiğiunclassified

The Effects of E-Commerce Logistics on Customer Satisfaction and Repurchase Intention: Covid-19 Global Epidemic Period

KAZANCI

Bayarçelik

2022

Journal of Yaşar University

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E-Ticaret siteleri artık günlük hayatın önemli bir bölümünde yer almaktadır. İşletmeler de her geçen gün verdikleri hizmetlere yeni boyutlar kazandırarak yeniden ziyaret edilmek, alışveriş yapılırken ilk tercih konumunda olmak arzusundadırlar. Bunun en önemli yolu da müşterileri memnun etmek ve bağlılıklarını artırmaktan geçmektedir. Bu çalışmanın amacı; e-ticaret sitelerinin vermiş oldukları lojistik hizmetlerin müşteri memnuniyeti ve yeniden satın alma niyetleri üzerinde herhangi bir etkisinin olup olmadığını ortaya çıkarmaktır. Bu kapsamda Türkiye’de ikamet etmekte olan 337 e-ticaret kullanıcısından anket yoluyla veriler toplanmıştır. Elde edilen verilere keşfedici faktör analizi, korelasyon ve regresyon analizleri uygulanmıştır. Araştırma neticesinde sipariş kalitesi, bilgi kalitesi, iade ve müşteri hizmetlerinin müşteri memnuniyeti üzerinde anlamlı bir etkiye sahip olduğu ortaya çıkmıştır. Zamanındalık ve kargo hizmetlerinin ise müşteri memnuniyeti üzerinde anlamlı bir etkiye sahip olmadığı belirlenmiştir. Ayrıca sipariş kalitesi, zamanındalık, iade ve müşteri hizmetlerinin yeniden satın alma niyeti üzerinde anlamlı bir etkisi varken bilgi kalitesi ve kargo hizmetlerinin anlamlı bir etkiye sahip olmadığı sonucuna varılmıştır.

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“…Grounded in social exchange theory (Blau, 1964), our theoretical model proposes that exchange partners seek to generate greater value from the social exchange process by maximizing their benefits and minimizing their costs. In a service context, benefits are represented by the relationship with an organisation (Huq et al, 2015), while costs can be financial, temporal and physical efforts (Sawik, 2015). For example, a consumer may be willing to pay for parking and line up for several hours to secure discounted theatre tickets (the value of the discount outweighs the temporal and financial costs).…”

Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

How gratitude improves relationship marketing outcomes for young consumers

Fazal‐e‐Hasan

Mortimer

Lings

et al. 2020

JCM

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Purpose Relationship marketing is about developing, maintaining and sustaining mutually beneficial customer–organisation relationships as measured by economic gains. Yet, a purely economic focus does not fully offer a psychological explanation of relationship marketing outcomes. In this regard, this paper has considered gratitude as a significant component of personal relationships, which offers insights into a customer–organisation relationships. Accordingly, this study aims to examine gratitude as a mechanism to predict relationship marketing outcomes, such as overall satisfaction, trust and commitment. Design/methodology/approach Data were collected from 1,093 millennial consumers across three university campuses. Findings Results indicate that gratitude is a mediating mechanism that can explain the relationship between young consumers’ perceptions of relationship marketing investments and overall satisfaction, trust and commitment. Perceived benevolence strengthens the relationship between perceived relationship marketing investments and customer gratitude. Originality/value The gratitude model contributes an alternative understanding of how young consumers’ perceptions of an organisation’s marketing investments are important in achieving a high degree of relationship marketing outcomes. This paper further incorporates the moderating roles of customer cynicism and perceptions of benevolence, key individual and relational characteristics, that influence the level of gratitude individuals to experience in response to the investments made by organisations.

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Excess warehouse space allocation for cost reduction and customer service improvement

Cited by 4 publications

References 0 publications

E-commerce logistics in supply chain management

E-commerce logistics in supply chain management

The Effects of E-Commerce Logistics on Customer Satisfaction and Repurchase Intention: Covid-19 Global Epidemic Period

How gratitude improves relationship marketing outcomes for young consumers

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