Examining the perception of tenants in sustainable office buildings

Jailani, Junaidah; Reed, Richard; James, Kimberley

doi:10.1108/pm-05-2014-0022

Cited by 18 publications

(24 citation statements)

References 20 publications

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“…Based largely on the perception of clients, Love et al (2012) conducted a case study and argued that the lack of incentives can be seen as the main barrier. Kato et al (2009), Armitage et al (2011) and later Jailani et al (2015) relied on perceptions by occupants of office buildings to identify any challenges and issues. Zhang et al (2012) used a survey questionnaire of contractors, architects, project managers and engineers involved in office building constructions and concluded that the major barriers were caused by uncertain governmental policies.…”

Section: Barriers Affecting the Green Transitionmentioning

confidence: 99%

Barriers to “green operation” of commercial office buildings

Rock

Hosseini

Nikmehr

et al. 2019

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Purpose The built environment is a major source of carbon emissions. However, 80 per cent of the damage arises through the operational phase of a building’s life. Office buildings are the most significant building type in terms of emission-reduction potential. Yet, little research has been undertaken to examine the barriers faced by building operators in transitioning to a green operation of the office buildings in their care. This study aims to identify those barriers. Design/methodology/approach Building facilities managers with between 7 and 25 years’ experience in operating primarily Melbourne high-rise office buildings were interviewed. The sample was taken from LinkedIn connections, with ten agreeing to participate in semi-structured interviews – out of the 17 invitations sent out. Interview comments were recorded, coded and categorised to identify the barriers sought by this study. Findings Seven categories of barriers to effecting green operation of office buildings were extracted. These were financial, owner-related, tenant-related, technological, regulatory, architectural and stakeholder interest conflicts. Difficulties identifying green operation strategies that improved cost performance or return on investment of buildings was the major barrier. Practical implications Government, policymakers and facilities managers themselves have been struggling with how to catalyse a green transition in the operation of office buildings. By identifying the barriers standing in the way, this study provides a concrete point of departure from which remedial strategies and policies may be formulated and put into effect. Originality/value The uptake of green operation of office buildings has been extremely slow. Though barriers have been hypothesised in earlier works, this is the first study, to the best of the authors’ knowledge, that categorically identifies and tabulates the barriers that stand in the way of improving the green operational performance of office buildings, drawing on the direct knowledge of facilities experts.

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Section: Barriers Affecting the Green Transitionmentioning

confidence: 99%

Barriers to “green operation” of commercial office buildings

Rock

Hosseini

Nikmehr

et al. 2019

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“…Building Quality Assessment and Condition Surveys are among the building performance evaluation mechanism that consider indoor air quality as one of the parameters to be examined in order to determine how a building affects its occupants' level of health (Izran Sarrazin, 2011). Baird and Thompson (2012), Jailani et al, (2015), Kessler (2010), Pei et al, (2015) stipulate that the indoor air quality is a criteria for sustainable office building that needs to be studied.…”

Section: Indoor Air Qualitymentioning

confidence: 99%

“…Moreover, many researchers also agreed that the overall cost for constructing the green building is higher compare to the conventional building (Aliagha et al, 2013;Asdrubali et al, 2013;Dwaikat & Ali, 2016;Liu et al, 2014;Yu at al., 2015). Thus, it is essential to understand the occupier's perceptions and expectations of sustainable building design and technology incorporated in the building since the social aspect is a major principle of sustainability (Jailani et al, 2015). The good performance evidence showed when the green building is employed will attract another developer either from private or government agencies to invest in the green building project as it creates a lot of benefit not only to the user, client but also to sustain the environment.…”

Section: Introductionmentioning

confidence: 99%

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Establishing the Content Validity Index of Post Occupancy Evaluation (Poe) of Green Building in Malaysia

Saidin¹,

Mohammad²,

Zain³

et al. 2020

MySE

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A green building focuses on increasing the efficiency of resources in term of energy, water and materials, while at the same time reducing the building impact on human health and the environment during the building's lifecycle. Green buildings are significant in operational savings and are able to increase workplace productivity. There are 909 registered green buildings project up to September 2019 in Malaysia. However, previous research indicated the success of green building in term of its performance is still in doubt and very much speculative. In fact, there have also been reports saying that green building fails to perform appropriately. Unfortunately, up until now there are no standard performance criteria and performance parameters to measure the green building performance in Malaysia. Thus, the aim of this paper is to present the findings of the research which identify the performance criteria and parameters of Post Occupancy Evaluation (POE) for green building in Malaysia. Fifteen (15) performance criteria and thirty-five (35) parameters were identified from the literature and validated by green building experts by using Content Validity Index. The finding identifies eleven (11) performance criteria and twenty-six (26) performance criteria to measure the green building performance through POE.

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“…members of the public), rather than limiting the assessment to experts. Including all stakeholders in an evaluative process is valuable in that it provides better data for decision making and increasing occupant satisfaction and property performance (Heitel et al, 2015;Jailani et al, 2015). In its original form, the DQI is a facilitated process, rather than simply a survey.…”

Section: The Design Quality Indicatormentioning

confidence: 99%

A building’s design quality: measuring the esoteric

Zemke

Zhong

Raab

2019

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Purpose Firms that serve customers in the service environment rely on a well-designed servicescape. This is particularly true in the hotel industry, where the hotel’s design is an important part of the product mix. However, despite design’s importance, there is no common instrument available to measure hotel design quality. The purpose of this paper is to present a quantitative method, the Design Quality Indicator, to measure guests’ evaluations of hotel design quality. Design/methodology/approach Nearly 5,000 guests of two full-service hotel brands were surveyed soon after a hotel stay (within two weeks of check-out). The DQI’s factor structure is tested using principle components analysis and confirmatory factor analysis to improve the reliability, validity and parsimony of the instrument. Findings The study yields a DQI instrument that is reduced from 92 to 41 measurement items, with good reliability and validity, enabling more efficient data collection and analysis. Research limitations/implications This study only examines guests’ assessments of two full-service hotel brands. The instrument can be used to explore design’s relationship with numerous outcome variables, such as satisfaction, loyalty, and repatronage intentions, as well as property performance outcomes. Practical implications The methods demonstrated can be used by hotel owners and operators to inform resource allocation decisions, particularly when planning for renovations. Originality/value This study provides a reliable, validated quantitative assessment of hotel design quality. It is also one of the few studies that elicits feedback about a guest’s actual hotel stay, rather than a hypothesized or simulated stay.

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Examining the perception of tenants in sustainable office buildings

Cited by 18 publications

References 20 publications

Barriers to “green operation” of commercial office buildings

Barriers to “green operation” of commercial office buildings

Establishing the Content Validity Index of Post Occupancy Evaluation (Poe) of Green Building in Malaysia

A building’s design quality: measuring the esoteric

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