Examining the Impact of Social Networking Sites on Performance of Service Firms: Evidence from Romania

Militaru, Gheorghe; Deselnicu, Dana Corina; Ioanid, Alexandra

doi:10.1007/978-3-319-56925-3_9

Cited by 1 publication

(1 citation statement)

References 19 publications

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“…Finally, the construct of (firm) Performance is measured as a construct with three reflective components that assesses the degree to which a manufacturer's Perceived Innovation Performance (Perc_Inn_Perf – performance gains deriving from the positive results achieved through the digital innovation efforts in the last three years) (Carmeli et al , 2007; Delaney and Huselid, 1996; Laaksonen and Peltoniemi, 2016; Moore and Benbasat, 1991; Venkatesh et al , 2012; Militaru et al , 2017), Perceived Financial Performance (Perc_Inn_Perf – positive results in terms of financial indicators such as EBIT, EBITDA, ROI, ROS, etc.) (Griffin and Mahon, 1997; Schilke, 2014a, b) and Perceived Market Performance (Perc_Mkt_Perf – performance gains in terms of advantages over the competitors and market share) (Schilke, 2014a, b) increased by developing and using new specific digital capabilities and assets.…”

Section: Methodsmentioning

confidence: 99%

The interplay between digital manufacturing and dynamic capabilities: an empirical examination of direct and indirect effects on firm performance

Savastano

Cucari

Dentale

et al. 2021

JMTM

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PurposeThe purpose of this paper is to identify and empirically examine the dynamic capabilities (DC) that drive the development of digital manufacturing capabilities (DMC) and the role of DMC in mediating their influence on firm performance.Design/methodology/approachBased on the dynamic capabilities view (DCV) of the firm, the authors develop a set of hypotheses that are tested through a survey of 110 managers in the manufacturing sector. The hypothesized model is tested through structural equation modeling.FindingsThe results indicate that although higher-order DC (HODC) have a strong influence on firm performance, their effects are partially mediated by the DMC that they generate, by positively affecting the extended production process.Practical implicationsThe analysis contributes to a better understanding of the interplay between levels of the DC hierarchy by finding that DMC play an important role in translating HODC into enhanced firm performance.Originality/valueBy complementing the DCV with the disruptive innovation theory in a specific fast changing context, this study introduces a new construct (DMC) providing an original and considerable contribution to the literature. To the best of the authors’ knowledge, it is the first empirical study that includes and assesses all these elements together in the context of the manufacturing industry.

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