Examining the Effects of Online Social Networks and Organizational Learning Capability on Innovation Performance in the Hotel Industry

Palacios‐Marqués, Daniel; Devece-Carañana, Carlos; Llopis-Albert, Carlos

doi:10.1002/mar.20948

Cited by 16 publications

(9 citation statements)

References 46 publications

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“…Since the ethical work climate is a team-level variable, we further conducted the data aggregation (Palacios-Marqué et al, 2016). In line with the usual practice of constructing a team-level variable (e.g., Li & Yuan, 2017), team members’ scores for ethical work climate are averaged to the team level, resulting in a single score for each team.…”

Section: Methodsmentioning

confidence: 99%

Greenwashing in workplace: The influencing mechanism of psychological contract fulfillment and the moderating role of ethical work climate

Zhao

Wang

2022

Journal of Hospitality & Tourism Research

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Although green strategies are advocated, not all organizations follow the environmentally friendly rules as they claim. The term of greenwashing is applied to organizations that exaggerate their efforts in protecting the environment and provide misleading information about the greenness of their service. Employees may undertake unethical pro-organizational behaviors (e.g., greenwashing), when they are equipped with less environmentally friendly products. This investigation explores the mechanism of psychological contract fulfillment affecting greenwashing behavior in the hospitality context. We use a mixed-method approach and conduct two studies by collecting both quantitative and qualitative data. Findings suggest that psychological contract fulfillment increases the level of greenwashing behavior, with moral disengagement playing a mediating role. Further, an ethical climate moderates the relation between psychological contract fulfillment and moral disengagement; specifically, when employees work in a team with a high-level ethical climate, the positive relation between psychological contract fulfillment and moral disengagement is weakened. This research deepens the existing insight into the mechanism of influencing service workers’ greenwashing behaviors.

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Section: Methodsmentioning

confidence: 99%

Greenwashing in workplace: The influencing mechanism of psychological contract fulfillment and the moderating role of ethical work climate

Zhao

Wang

2022

Journal of Hospitality & Tourism Research

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“…Today, the use of social media through the Internet has revolutionized the relation between the customer and supplier [42,43]. The companies receive feedback about their services from the digital media, expressed in likes, comments, shared contents and qualifications in social networks.…”

Section: The Tourism Clusters and Digital Marketingmentioning

confidence: 99%

The Value of Cluster Association for Digital Marketing in Tourism Regional Development

2020

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This paper analyses the advantages of membership in a cluster in the effective use of digital marketing tools and in a general way, in the performance, especially for the small and medium firms in underdeveloped regions. For this purpose, a case method research was conducted in the tourism sector, specifically in the hotels in the La Guajira Department, Colombia, where there is a regional tourism cluster. The tourism sector especially depends on digital marketing and the proper use of available digital marketing tools play an essential role in the performance. To conduct the study, 40 hotels in La Guajira were analyzed, whether or not they were members in the cluster. The obtained data were assessed by means of fuzzy set Qualitative Comparative Analysis to check the hypotheses. The results reveal the most effective combinations of digital marketing tools and the activities in which especially small and medium firms must engage in the cluster to obtain better results.

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“…The continuous revolution in information technology (IT) systems has made it difficult for organisations in the construction industry, particularly construction businesses, to adjust to market dynamics. Indeed, the implementation of innovative ideas through research and development is becoming more difficult due to changes in customer perceptions that are changing much more rapidly (Palacios-Marqués et al, 2016). Construction businesses (CBs) are recognised as a major contributor to the growth and development of every country and a well-known source of gross domestic product, work opportunities and revenue (Steffens and Omarova, 2019;Sharafizad and Brown, 2020).…”

Section: Introductionmentioning

confidence: 99%

Impact of social media usage on performance of construction businesses (CBs) in Abuja, Nigeria

Oyewobi¹,

Olorunyomi

Jimoh

et al. 2021

JFMPC

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Purpose Many construction businesses are currently building and keeping social media pages for their enterprises to be visible to the public to improve their social interaction, promote business interest, build trust and relationships with their targeted audience on social media. The purpose of this study is to examine the impact of social mediausage on performance of construction businesses (CBs) in Abuja, Nigeria. Design/methodology/approach This study used a quantitative research approach by identifying constructs that reveal three aspects of organisation’s physiognomies that impact the process of espousing, implementing and using technological innovations in conducting businesses. Well-structured questionnaire was used to obtain data from 113 purposively sampled building materials’ merchant operating in Dei-Dei Market, Abuja, Nigeria. This study used partial least squares structural equation modelling technique to establish the relationship among the constructs. Findings The results of this study indicated that technology has significant relationship with social media adoption, whereas social media adoption has a very strong positive impact on organisation’s performance (P < 0.001) with respect to improved customer relations and services and enhanced information accessibility. Research limitations/implications This study has implications for CBs that wish to adopt social media to promote their businesses by presenting to them the opportunity to understand the impact of technology, environment and organisational potential in improving business performance. This study is cross-sectional in nature, and this calls for caution in interpreting the results. Originality/value This paper developed and tested a conceptual framework presented to understand the interrelationships amongst the constructs, which would be of great significance to business owners in developing their social interaction and promote business interest via social media. The outcome of this research is beneficial to researchers to further study how the different social media tools could help in influencing business decisions.

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Examining the Effects of Online Social Networks and Organizational Learning Capability on Innovation Performance in the Hotel Industry

Cited by 16 publications

References 46 publications

Greenwashing in workplace: The influencing mechanism of psychological contract fulfillment and the moderating role of ethical work climate

Greenwashing in workplace: The influencing mechanism of psychological contract fulfillment and the moderating role of ethical work climate

The Value of Cluster Association for Digital Marketing in Tourism Regional Development

Impact of social media usage on performance of construction businesses (CBs) in Abuja, Nigeria

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