Examining the Effects of Information Systems Usage and Managerial Commitment on Supply Chain Performance: The Mediating Role of Supply Chain Integration

Abstract

The aim of the study is to investigate the effect of Information Systems Usage on Supply Chain. Information systems involve creating specific environment for the fulfilment of organizational strategy. However, information system affords an organization an enormous benefit that materializes in the long-run. Unfortunately, realization of information system is also accompanied with risk which mostly deters management from taking the initiative hence missing out on the intended benefits of implementing information system usage in organizations. Without overemphasizing the crucial role played by information system in the supply chain performance, this study seeks to focus on investigating the effect of Explorative Information Systems Usage and Exploitative Information Systems Usage on Supply Chain Performance. Even though Information Systems is an increasingly important element of academic research and discussions, there seems to be no consensus in the extant literature on the impact of information systems (IS) usage on the supply chain. Most importantly the study investigates moderating functions of supply chain integration (SCI) and managerial commitment (MC). Survey instruments were collected from manufacturing companies in Ghana. Simple random sampling was used to select 100 companies of which 1,300 respondents were identified, and questionnaires were administered. The study showed that Managerial Commitment, Explorative Information Systems Usage, and Exploitative Information Systems Usage impact significantly and positively on Supply Chain Performance. Additionally, the findings concluded that Supply Chain Integration, specifically operational integration significantly and positively mediates the relationship between the usage of Information Systems and Performance of Supply Chain. In this regard, these results imply that operational integration between partners can help influence the performance of supply chains.

The Effect of Total Quality Management in Improving Supply Chain Performance

“…Therefore, the 4 th hypothesis of the research was accepted. This result is in agreement with the findings of Vanichchinchai and Igel (2011), Masindet and Ogullah (2014), Rajab (2015), Fouad et al (2015), Hashemi et al, (2022), Leksono et al, (2022), Qureshi (2022), Som and Anyigba (2022), Uddin (2022), Uddin and Akhter (2022), Zhang et al, (2022) Lyu et al, (2023 who indicated that management commitment influences the performance of the supply chain in manufacturing sector.…”

“…In line with findings of Hashemi et al, (2022), Leksono et al, (2022), Qureshi (2022), Som and Anyigba (2022), Uddin (2022), Uddin and Akhter (2022), Zhang et al, (2022) and Lyu et al, (2023), there are a significant influence of management commitment on the supply chain performance. According to this significant relationship, the final hypothesis of the research was formulated as follows:…”

“…For the purposes of the study, the 4 dimensions of quality principles (strategic quality planning, supplier relations management, customer focus and management commitment) were used. The research depends on such 4 dimensions because most previous studies referred that these 4 dimensions are the most dimensions that are closed to supply chain performance (Kumar et al, 2020;Alshibawi and Halleem, 2022;Gonzalez et al, 2022;Herath and Endagamage, 2022;Nguyena et al, 2022;Qazi et al, 2022;Qureshi, 2022;Som and Anyigba, 2022;Uddin, 2022;Uddin and Akhter, 2022;Lyu et al, 2023). To collect the research data, a Likert scale questionnaire was designed and distributed to the research sample.…”

The Integration of Supply Chain and Digitalization: The Influence on SME’s Business Performance in Chengdu, Sichuan Province, China

“…DREAM JOURNAL -VOL. 02, ISSUE 09, 2023 Moreover, the Resource-Based View (RBV) are fundamental theoretical frameworks that elucidate the manner in which organisations engage in value creation and capture in the pursuit of their strategic and operational goals (Som & Anyigba, 2022). RBV, which is based on two fundamental principles that elucidate the mechanisms through which firm-specific resources generate enduring competitive advantage and the reasons behind certain organisations consistently surpassing others in terms of competitiveness (Utami & Alamanos, 2023), is complemented by RV, a study of relational strategies that originates from the field of strategic management (Zakrzewska-Bielawska & Lewicka, 2021).…”

Securing healthcare information system through fuzzy based decision-making methodology

“…The use of Information System (IS) 25 in healthcare is in the digitalization of healthcare. Healthcare industry is adopting IS to replace the manual processing.…”