2023
DOI: 10.5267/j.ijdns.2022.8.012
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Examining the effect of social media interaction, E-WOM, and public relations: Assessing the mediating role of brand awareness

Abstract: The development of trust among the customers of the organization is a key objective and critical to obtaining a competitive advantage. Therefore, this study was examined to assess the effect of social media interaction, public relations, and electronic word of mouth on brand awareness and trust. This study also examined the mediating role of brand awareness as well. For this purpose, the data was collected from the customers of the retail sector in UAE. This study adopted a quantitative research approach and c… Show more

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Cited by 64 publications
(54 citation statements)
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References 31 publications
(35 reference statements)
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“…Management digital challenges are frequently to better understand the marketplace and across intelligence data sharing processes (Aljumah et al, 2023;Eikebrokk and Olsen, 2020). Robotic process automation makes data analysis more accurate than any other data entry process (H. M. Alzoubi et al, 2022e, 2022a)(I.…”
Section: Digital Transformation To Projectmentioning
confidence: 99%
“…Management digital challenges are frequently to better understand the marketplace and across intelligence data sharing processes (Aljumah et al, 2023;Eikebrokk and Olsen, 2020). Robotic process automation makes data analysis more accurate than any other data entry process (H. M. Alzoubi et al, 2022e, 2022a)(I.…”
Section: Digital Transformation To Projectmentioning
confidence: 99%
“…Moreover, some other researchers have summarized the advantages of the virtual organizations into three main advantages: adaptability and flexibility, dependence on federation and temporal and spatial independence (Mohammed T. . And when it comes to the disadvantages, the following are the disadvantages of the virtual organizations (Al-Maroof et al, 2022b;Aljumah et al, 2023;H. M. Alzoubi et al, 2022d;Gulseven and Ahmed, 2022;Khatib et al, 2022a):…”
Section: Objectivesmentioning
confidence: 99%
“…It can be created from various sources such as line-of-business applications and financial transactions. Despite the variety of formats, managing and governing data still remains a challenge (Al-Dmour et al, 2023;Aljumah et al, 2023;Ahmad Ibrahim Aljumah et al, 2022a;Arshad et al, 2023;Hani Al-Kassem, 2021). Variability: Due to the variety of data types and velocities, managing the data flows can be challenging (A I Aljumah et al, 2022a).…”
Section: 1mentioning
confidence: 99%