Examining the Double-Edged Nature of PSM on Burnout: The Mediating Role of Challenge Stress and Hindrance Stress
Ying Zhang,
Bangcheng Liu
Abstract:Extant research has demonstrated that public service motivation (PSM) might have a dark side on public employees. However, empirical research on this assumption remains unclear. Based on Job Demands-Resources Model, this study explores the psychological mechanism of PSM on burnout and examines the relationship from both positive and negative aspects by classifying work stress into challenge stress and hindrance stress. A study with 255 street-level public employees shows that PSM has significant negative effec… Show more
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