Examining factors that boost intention and loyalty to use Fintech post-COVID-19 lockdown as a new normal behavior

Le, Minh T.H.

doi:10.1016/j.heliyon.2021.e07821

Cited by 74 publications

(79 citation statements)

References 72 publications

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“…The presence of the internet and gadgets has resulted in an era of digitalization that relies entirely on technology, becoming indispensable in modern life. Fintech is an innovation that provides new products, applications, and business models that can impact the provision of financial services and the development of the financial industry, creating a market culture of competition and reputation among service providers (Le, 2021). One of them is mobile payments, which have changed the way people see mobile usage.…”

Section: Pendahuluanmentioning

confidence: 99%

“…The study by Nathan et al (2022) investigated financial literacy, Fintech adoption, and the impact of the COVID-19 crisis on consumer financial health in Vietnam by using questionnaire sampling techniques and data analysis with IBM SPSS 23, which was then analyzed further using multiple linear regression. Le (2021) evaluates the use of post-COVID-19 Fintech services as a new normal behavior supported by related factors. Data were collected from the United States via Mechanical Turk (MTurk), the same culture as the structural equation model.…”

Section: Pendahuluanmentioning

confidence: 99%

“…Continuation by improving the service, users will recognize Fintech as an essential service in the future. Administrators need to maintain the quality of connecting with more people, such as services and extended transaction utilities, a brand or service for building a shopping network (Le, 2021). According to Al-Nawayseh and K (2020), the role of using Fintech applications to build resilience during the COVID-19 pandemic provides perceived benefits and social norms that influence intentions to use Fintech applications, indicate that a customer's intention to use Fintech applications is affected by his or her perception of benefits, social impact, and trust.…”

Section: Digital Payment Mobile Financial Mobile Banking and Technolo...mentioning

confidence: 99%

See 2 more Smart Citations

Fintech in the time of COVID-19: Conceptual Overview

Candy

Robin

Sativa

et al. 2022

Jakman

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Purpose: This study aims to analyze the relationship between financial technology (Fintech) and COVID-19. The importance of adopting 'digital' in all transaction could boost the Fintech growth during the pandemic. Fintech will help reduce the spread of COVID-19 by digital payment. Research methodology: This study uses a literature review study from 2020 to 2022—research data from international journals. Based on the research results, and opinions of previous researchers that expected to bring additional insights, references, and ideas. Results: COVID-19 influences the use of Fintech, which the positive impact resulting from this transformation in addition to providing convenience for users also brings economic development. Practical policies in Fintech encourage organizations to compete in offering financial services. Limitations: Researchers can conduct research on the development of Fintech in government infrastructure development and the communication networks between agencies in facilitating the community. Contribution: This study states that Fintech will help the economy to improvement and transformation so that it has a positive impact on all users. Thus, the presence of Fintech can positively influence developing countries such as Indonesia. Keywords: 1. COVID-19 2. Financial technology 3. Financial System 4. Digital Payment

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Section: Pendahuluanmentioning

confidence: 99%

Section: Pendahuluanmentioning

confidence: 99%

Section: Digital Payment Mobile Financial Mobile Banking and Technolo...mentioning

confidence: 99%

See 1 more Smart Citation

Fintech in the time of COVID-19: Conceptual Overview

Candy

Robin

Sativa

et al. 2022

Jakman

View full text Add to dashboard Cite

show abstract

“…Sebagai sektor bisnis yang sedang berkembang, teknologi finansial menawarkan berbagai jenis kelebihan kepada pelanggannya, diantaranya adalah seperti: biaya transaksi yang rendah, efisiensi penggunaan waktu dan tenaga, dan kemudahan pemakaian (Le, 2021). Oleh sebab itu, industri teknologi keuangan berlomba-lomba untuk meningkatkan loyalitas pelanggannya dan memikat pelanggan baru.…”

Section: Pendahuluanunclassified

Teknologi Finansial: Analisis Customer Experience Pada Go-Pay

Candy

Chandra

Winny

et al. 2022

jemasi

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Financial technology offers various types of benefits to its customers. This makes the development of the financial technology industry dependent on how the industry can always provide a good and effective customer experience. Studies that discuss customer experience financial technology are still very few. Therefore, this study aims to test whether there is an effect of customer experience on customer loyalty intentions in using financial technology. This study uses the PLS-SEM method to test several hypotheses. The results show that customer experience is positively influenced by perceived value, customer service, service speed and perceived innovation. Then there is also a significant positive effect of customer experience on loyalty intentions. Meanwhile, ease of use and self-confidence have no significant effect.

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“…The demand for digital banks is largely caused by the increasing digital behaviour of people to carry out their daily activities, especially for younger people who are used to doing things online (Windasari et al, 2022) Moreover, the COVID-19 pandemic has caused people to reduce activities outside the home. In addition, the use of contactless payment methods is increasingly in demand by the public to replace the use of physical money (Le, 2021).…”

Section: Introductionmentioning

confidence: 99%

The Factors Affecting Digital Bank Services Adoption Using Trust as Mediating Variable

Kantika¹,

Kurniasari

Mulyono

2022

JBMR

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The rise of the internet in Indonesia have pushed businesses to speed up the digital transformation of the financial sector, including banking and financial technology. This has led to changes in the structure of the economy and how businesses compete and collaborate. A Digital Bank is one of the business model innovations because it relies on a digital ecosystem. It is important for people to have trust in digital bank services because this digital bank doesn't have a branch office to provide its services, and there aren't adequate regulations to protect data or security system. This study aims to determine what factors influence customers' adoption of a digital bank by analyzing the effects of perceived security, perceived enjoyment, financial literacy, and brand image on the adoption of digital payment services using trust as a mediating variable. This research was conducted using quantitative methods with Digital Bank users as the respondents. The results of the study indicate that perceived security, perceived enjoyment, financial literacy, and brand image have a positive and significant influence on the adoption of digital bank services in Indonesia, where trust variable has the greatest effects on the adoption of Digital Bank services. Therefore, Digital Bank companies need to increase user trust by increasing IT resources, developing attractive and useful digital platforms, and building a good image of the Digital Bank industry as a trusted service.

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Examining factors that boost intention and loyalty to use Fintech post-COVID-19 lockdown as a new normal behavior

Cited by 74 publications

References 72 publications

Fintech in the time of COVID-19: Conceptual Overview

Fintech in the time of COVID-19: Conceptual Overview

Teknologi Finansial: Analisis Customer Experience Pada Go-Pay

The Factors Affecting Digital Bank Services Adoption Using Trust as Mediating Variable

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