Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement

Abstract

With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.

Smart cities: Advances in research—An information systems perspective

“…Success is dependent on the creation of services that will advance and improve the quality of living of citizens but is reliant on the level of adoption of smart services. Studies covering this specific theme focused on factors such as: perceived ease of use, perceived value and perceived efficiency (Belanche-Gracia et al 2015;Chatterjee et al 2018a;Chong et al 2018;El-Haddadeh et al 2018;Yeh, 2017). However, studies generally failed to test for the moderating effect of age, gender, level of education and knowledge and use of technologies.…”

“…The engagement of citizens as potential service users is discussed in a number of studies (Chong et al 2018;El-Haddadeh et al 2018;Peng 2015;Peng et al 2015Peng et al , 2017Salim & Haque, 2015;Sauer, 2012;Teli et al 2015). Within smart cities the citizen engagement model moves toward the co-design and co-production of government functions, using user-generated content (Bertot et al 2016;Lim et al 2018).…”

“…Studies have highlighted the potential of user generated content and analytics that can be used to generate predictive models, enabling local government to be more strategic and proactive in its responses to citizen requirements (Chong et al 2018). The perceived value of IT enabled smart devices in public services can influence citizens engagement with public services, highlighting the criticality in raising awareness of how technology can improve engagement and outcomes (El-Haddadeh et al 2018). Understanding how users interact with technology and the emotional aspects of changing human behaviours is critical to the adoption of new processes within smart cities.…”

A Decision-Making Model for Adopting Al-Generated News Articles: Preliminary Results

“…Whatever reason there may be to use media, recognizing the values is of importance. Value recognition can affect choices and use continuity [37]. From the users' perspective, in which useful information or joyful time is provided, value recognition affects the characteristics and use intentions of news articles [38,39].…”

What Drives Consumers Smart? The challenge of Adoption of Smart City Solutions

“…extrinsic motivation when people make decisions for a purpose; and intrinsic motivation when people perform activities for fun and enjoyment. TAM (technology acceptance model): usefulness and ease of use [Yeh, 2017] Customer needs and values [El-Haddadeha et al, 2019] The perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues [Bjerkan, Nørbech, Nordtømme, 2016] Tax exemptions, exemption from road tolling or bus lane access, purchase price. Actual costs and cost perceptions, risks, technological conservatism, (unproven) technological performance, unfamiliarity and lack of knowledge [Chong et al, 2018] The extent that cities are ready to include their citizens in shared governance, there are multiple ways of collecting citizen input [DeLone, McLean, 2003] System quality, information quality, service quality, usage, user satisfaction, net benefit [Viitanen, Kingston, 2014] Motivational force behind ICT -to eradicate human error, uncertainty [Lee, Hancock, Hu, 2014] Empowerment, perceived usefulness, privacy [Heidenreich, Spieth, Petschnig, 2017] Innovativeness В связи с распространением цифровых технологий многие города начали поддерживать умные решения для эффективного использования ограниченных ресурсов.…”