Evolution and perspectives of electronic markets

Alt, Rainer

doi:10.1007/s12525-020-00413-8

Cited by 31 publications

(20 citation statements)

References 46 publications

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“…The analysis of platform aspects, i.e. the multi-sidedness, transaction processes or the creation of network effects (Cusumano et al 2019;Evans and Schmalensee 2016;Alt 2020) can point to the economic stability of solutions and thus represent additional indicators for their maturity. Some service solutions are provided directly by platform providers, such as Open Table, Quandoo or Trip Advisor (La Fourchette).…”

Section: Contributionsmentioning

confidence: 99%

AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry

Blöcher

Alt

2020

Electron Markets

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The restaurant technology market is rapidly evolving and is transforming the restaurant business as a significant sector of tourism and hospitality. Enabled by artificial intelligence (AI), mobile apps, kiosks and chatbots revolutionize the guest experience and robots automate restaurant operations. Despite the increasing interest, the use of AI and robotics in restaurants is still in its early stage and restaurant managers are seeking guidance to leverage these technologies for service excellence. In this high-contact service sector, emotional skills need to be balanced with the possible automation potentials. The present research analyzes the current state of AI and robotics in the restaurant sector and proposes a systematic identification of process innovation potentials. For this purpose, a market analysis of the European AI and robotics market for restaurant operations is conducted, which yields a first knowledge base for future research and conceptual work. Besides detailed empirical data, a reference process is developed for leveraging new technologies for process innovation.

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Section: Contributionsmentioning

confidence: 99%

AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry

Blöcher

Alt

2020

Electron Markets

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“…In this context, digital platforms have been identified as being particularly well suited to foster service innovation and co-creation [3,29]. However, there exist several, vague conceptualizations of digital platforms in literature [1]. To provide more conceptual clarity, we adopt the term engagement platform (EP) as the related literature strain and focus on actors' interactions on platforms.…”

Section: Introductionmentioning

confidence: 99%

“…The challenges result from complex stakeholder structures, the interdependency of technological, social and organizational aspects, as well as networkrelated issues, such as the chicken-egg-problem or balancing openness and lock-in mechanism [1,24,41]. The complexity related to designing EPs was addressed recently by various scholars that adopted design science research as a methodology to propose design requirements and principles for EP design (e.g.…”

Section: Introductionmentioning

confidence: 99%

“…(1); Mutual Problem and Needs(2); Co-Creation (3) Service Innovation(4) • Convey trust through engaging labels, e.g. TÜV tested(1,4) • Define risk-based pricing and costs collaboratively(1,2) • Employ rules to prevent misconduct, e.g. netiquette(1,3) • Provide binding quality standards(1,2) • Verify actors through legal documents, e.g.…”

mentioning

confidence: 99%

“…TÜV tested(1,4) • Define risk-based pricing and costs collaboratively(1,2) • Employ rules to prevent misconduct, e.g. netiquette(1,3) • Provide binding quality standards(1,2) • Verify actors through legal documents, e.g. ID records(1) • Use relationships with established companies (1) • Adopt to market changes quickly, e.g.…”

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confidence: 99%

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Fostering Visibility, Commitment and Trust on Digital Platforms: Insights into Personal Engagement Platforms from the DACH Region

Lohrenz

Michalke

Robra-Bissantz

et al. 2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Engagement platforms (EPs) are an essential technology to enable modern co-creation and service innovation. Therefore, the design of these platforms is receiving increasing attention in research. In this study, we thus conducted expert interviews with founders, CEOs, and managers of 14 personal and household-related service platform companies from the DACH region, to gain insights into their activities and mechanisms for creating and maintaining successful EPs. Drawing from a preceding literature analysis, we offer a categorization according to the four categories: easing the entry, identifying mutual needs and problems, supporting co-creation, and facilitating service innovation. In addition, the data analysis found that the measures and activities carried out by platform owners are motivated by three concepts: trust, commitment and visibility. Overall, 29 mechanisms were identified, which aid in designing EPs. Thereby, both scholars and practitioners are presented with actionable knowledge to advance their EP endeavors.

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