2006
DOI: 10.1108/14725960610673742
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Evidence of systematic approaches to innovation in facilities management

Abstract: PurposeThis paper seeks to examine the nature of “service innovation” in the facilities management (FM) context. It reviews recent thinking on “service innovation” as distinct from “product innovation”. Applying these contemporary perspectives it describes UK case studies of 11 innovations in different FM organisations. These include both in‐house client‐based innovations and third‐party innovations.Design/methodology/approachThe study described in the paper encompasses 11 different innovations that constitute… Show more

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Cited by 52 publications
(63 citation statements)
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References 14 publications
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“…However, facility managers normally do not have a useful standard to structure the information in a relevant way for a better management; and 3. FM software platforms are not compatible (Cardellino 2006;Liao et al 2012). The traditional FM system is either provided by equipment suppliers or developed by FM parties.…”
Section: Bim and Fm Reviewmentioning
confidence: 99%
See 1 more Smart Citation
“…However, facility managers normally do not have a useful standard to structure the information in a relevant way for a better management; and 3. FM software platforms are not compatible (Cardellino 2006;Liao et al 2012). The traditional FM system is either provided by equipment suppliers or developed by FM parties.…”
Section: Bim and Fm Reviewmentioning
confidence: 99%
“…FM data is scattered and difficult to be searched in a timely manner (Cardellino 2006;Stack 2012). It highly demands the domain knowledge and project technology from design to construction (Cotts 2009).…”
Section: Bim and Fm Reviewmentioning
confidence: 99%
“…BIM may offer "added value" to services of maintenance which is key when introducing new technologies to maintenance (Lindkvist and Elmualim, 2010). Added value is considered through an optimization process rather than cost cutting where business returns are seen through effective planning and quality support services (Alexander, 1997, Cardellino and Finch, 2006, Mudrak, Van Wagenberg and Wubben, 2005. The main objective of maintenance is to maintain the building as designed -therefore the benefits derived from introducing BIM need to add value but may not be visible or tangible.…”
Section: Contextual Differences Between Project Practices and Maintenmentioning
confidence: 99%
“…Change and innovation are synonymous. Innovation encompasses new ideas, processes, procedures and services (Cardellino and Finch, 2006). The analysis of interview results indicates that FM organizations and practitioners have increasingly recognized the importance of innovation to business success.…”
Section: Culture Of Learning and Innovationmentioning
confidence: 99%