Evidence-based digital literacy class for older, low-income African-American adults

Seo, Hyunjin; Erba, Joseph; Altschwager, Darcey; Geana, Mugur V.

doi:10.1080/00909882.2019.1587176

Cited by 48 publications

(92 citation statements)

References 30 publications

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“…Social networks play a critical role in providing assistance, yet availability and approaches to support provision can hamper support outcomes. Although most often family members, especially adult children, are the main source of support, greater access to alternative communitybased support may be an additional source of help for individuals who lack satisfactory options within their own social circles (Seo et al 2019). Additionally, given our findings that older adults can have great ease with solving technologyrelated problems, peer-driven support networks where older adults can offer support to others in need may be an effective approach to providing digital technology guidance.…”

Section: Discussionmentioning

confidence: 96%

“He Explained It to Me and I Also Did It Myself”: How Older Adults Get Support with Their Technology Uses

Hunsaker

Nguyen

Fuchs

et al. 2019

Socius

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Given that older adults constitute a highly heterogeneous group that engages with digital media in varying ways, there is likely to be large variation in technology support needs, something heretofore unaddressed in the literature. Drawing on in-depth qualitative interviews with a multinational sample of older adults, the authors explore the support needs of older adults for using digital media, including their perceptions of whether the support they receive meets their needs. Participants obtained assistance from both informal (e.g., adult children) and formal (e.g., computer classes) sources. However, the support given can lack immediacy, leaving older adults dependent on others’ availability to provide it. Educational approaches that emphasize individualized support and wide availability might allow an improved experience for a population that is increasingly online with an interest in a wide range of activities.

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Section: Discussionmentioning

confidence: 96%

“He Explained It to Me and I Also Did It Myself”: How Older Adults Get Support with Their Technology Uses

Hunsaker

Nguyen

Fuchs

et al. 2019

Socius

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“…It was recently shown that digital literacy and Internet experience are negatively associated with credibility assessment of online materials, hence it makes Internet users more critic about the content they encounter online (Shen et al, 2019). Indeed, it is the goal of many media literacy programs worldwide to evaluate incoming information (Manzoor, 2018), and evidence exists of the explicit benefit of such programs in the specific context of online information verification (Seo, Erba, Altschwager, & Geana, 2019). As part of digital literacy education, the major focus should be given to the role of peripheral cues on credibility assessment in social networking sites.…”

Section: Discussionmentioning

confidence: 99%

Positive vs. Negative Framing of Scientific Information on Facebook Using Peripheral Cues: An Eye-Tracking Study of the Credibility Assessment Process

Rotboim

Hershkovitz

Laventman

2019

IJELL

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Aim/Purpose: To examine how positive/negative message framing – based on peripheral cues (regarding popularity, source, visuals, and hyperlink) – affects perceptions of credibility of scientific information posted on social networking sites (in this case, Facebook), while exploring the mechanisms of viewing the different components. Background: Credibility assessment of information is a key skill in today's information society. However, it is a demanding cognitive task, which is impossible to perform for every piece of online information. Additionally, message framing — that is, the context and approach used to construct information— may impact perceptions of credibility. In practice, people rely on various cues and cognitive heuristics to determine whether they think a piece of content is true or not. In social networking sites, content is usually enriched by additional information (e.g., popularity), which may impact the users' perceived credibility of the content. Methodology: A quantitative controlled experiment was designed (N=19 undergraduate students), collecting fine grained data with an eye tracking camera, while analyzing it using transition graphs. Contribution: The findings on the mechanisms of that process, enabled by the use of eye tracking data, point to the different roles of specific peripheral cues, when the message is overall peripherally positive or negative. It also contributes to the theoretical literature on framing effects in science communication, as it highlights the peripheral cues that make a strong frame. Findings: The positively framed status was perceived, as expected from the Elaboration Likelihood Model, more credible than the negatively framed status, demonstrating the effects of the visual framing. Differences in participants' mechanisms of assessing credibility between the two scenarios were evident in the specific ways the participants examined the various status components. Recommendations for Practitioners: As part of digital literacy education, major focus should be given to the role of peripheral cues on credibility assessment in social networking sites. Educators should emphasize the mechanisms by which these cues interact with message framing, so Internet users would be encouraged to reflect upon their own credibility assessment skills, and eventually improve them. Recommendation for Researchers: The use of eye tracking data may help in collecting and analyzing fine grained data on credibility assessment processes, and on Internet behavior at large. The data shown here may shed new light on previously studied phenomena, enabling a more nuanced understanding of them. Impact on Society: In an era when Internet users are flooded with information that can be created by virtually anyone, credibility assessment skills have become ever more important, hence the prominence of this skill. Improving citizens' assessment of information credibility — to which we believe this study contributes — results on a greater impact on society. Future Research: The role of peripheral cues and of message framing should be studied in other contexts (not just scientific news) and in other platforms. Additional peripheral cues not tested here should be also taken into consideration (e.g., connections between the information consumer and the information sharer, or the type of the leading image).

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“…Skills barrier: low self-efficacy and mental health challenges. Studies have shown that lack of relevant skills is one of the main reasons for people not using the Internet (Seo et al, 2019;Teltscher, 2018). In this sense, there have been growing calls for technology training for marginalized populations, especially in the wake of the COVID-19 pandemic (Lee, 2020;Reardon, 2020).…”

Section: Precarity and Digital Communication Technologies (Rq1)mentioning

confidence: 99%

“…Self-efficacy refers to an individual's belief in their competence to deal with various situations needed to accomplish desired outcomes (Bandura, 1997). Other studies that examined technology learning of marginalized older adults also showed low levels of self-efficacy among the groups (Gray et al, 2017;Seo et al, 2019). Even within younger generations, self-efficacy tends to be highly associated with technology use with those with higher self-efficacy more likely to actively use digital technologies and participate in social activities online (Seo et al, 2014).…”

Section: Precarity and Digital Communication Technologies (Rq1)mentioning

confidence: 99%

“…Systematic research based on direct interactions with this population is essential to developing an education program tailored for the women's particular needs and interests. Specifically, a longitudinal technology education model informed by rigorous formative research would help center participants' interests and needs in designing education programs (Seo et al, 2020(Seo et al, , 2019.…”

Section: Policy Implicationsmentioning

confidence: 99%

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Returning to the digital world: Digital technology use and privacy management of women transitioning from incarceration

Seo

Britton

Ramaswamy

et al. 2020

New Media & Society

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Based on interviews with 75 women transitioning from incarceration, our research identifies technology access and skills barriers facing this population and their underlying concerns and motivations in navigating privacy online. Our results suggest precarious housing and financial situations, concerns about ex-partners, mental health issues, and lack of self-efficacy pose challenges for their access to and use of digital technologies and influence their online privacy perspectives. Many participants reported relying primarily on cellphones for various tasks including job applications. Closing public places including libraries amid the COVID-19 pandemic put them at an even greater disadvantage, as many of them depend on computers or Wi-Fi available in those places. Nothing-to-lose attitudes were salient among this group resulting in many not taking precautionary measures online or choosing to go offline. Our research highlights the importance of building academic-community partnerships to provide technology and privacy education tailored for this population’s particular needs and desires.

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Evidence-based digital literacy class for older, low-income African-American adults

Abstract: Evidence-based digital literacy class for low-income African-American older adults. Journal of Applied Communication Research, 47(2), 130-152.

Cited by 48 publications

References 30 publications

“He Explained It to Me and I Also Did It Myself”: How Older Adults Get Support with Their Technology Uses

“He Explained It to Me and I Also Did It Myself”: How Older Adults Get Support with Their Technology Uses

Positive vs. Negative Framing of Scientific Information on Facebook Using Peripheral Cues: An Eye-Tracking Study of the Credibility Assessment Process

Returning to the digital world: Digital technology use and privacy management of women transitioning from incarceration

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