“…Carers often experienced accessing services as longwinded or disjointed, especially when managing the process at critical points in their relative's illness and care trajectory. 7,10,[48][49][50]52,56 The point of diagnosis was frequently cited as a moment where carers would have valued additional emotional and practical support. 10,34,48,49,57 Through the course of long-term neurological conditions, families/carers consistently cited difficulties in accessing a range of support including, for example, infrequent contact with specialist clinics and opportunities for families to talk with professionals in depth; 7,26,50,51 a lack of appropriate care services, 23,36,56 a lack of a whole family approach to support 26 and poor access to palliative or specialist support services.…”