Evaluation Performance of Service Facilities at Ferry Port Bajoe Village, Southeast Sulawesi

Abstract

The Bajoe Village Ferry Port was a port that specifically served the movement of tourists on Bokori Island, which had been operating for eight years. The number of tourists using this port service reached 40,194 passengers in 2019; however, services at the port still had shortcomings. The aim of this research was to evaluate port service facilities based on passenger perceptions so that the service performance of the Bajoe Village Ferry Port remained optimal in serving tourists. The methods used were comparative descriptive analysis, IPA analysis, and QFD analysis to produce technical responses to priority service attributes based on tourist desires. The final result of this research was in the form of directions for developing Bajoe Village Ferry Port service facilities, consisting of toilets, accessibility, lighting, and information service facilities.