Evaluation on Academic Libraries’ Websites of the Autonomous State Universities: The Minimum Level of Success and Failure Criteria

Sukmak, Pornwilai; Utakrit, Nathaporn

doi:10.1007/978-3-030-40271-6_38

Cited by 3 publications

(2 citation statements)

References 6 publications

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“…Various alternatives are available to reconfigure the libraries' loan services according to a people-centred perspective (Curran et al, 2007). First, libraries may introduce web-based platforms and digital applications to recontextualize loan services in the cyberphysical environment (Shurtz et al, 2015;Sukmak and Utakrit, 2020). Alongside using the institutional website to manage the virtual exchange with users interested in borrowing a book, libraries may participate in external web-platforms aggregating different institutions (Ender, 2007).…”

Section: Conceptual Backgroundmentioning

confidence: 99%

Thriving in the post-Covid-19 era: a new normality for libraries' service offering

Palumbo

2022

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PurposeSocial distancing and physical closure triggered by the Covid-19 pandemic put the libraries' viability under stress. Although the spread of the pandemic enacted a new normality for library management, little is known about the ingredients that are needed in the recipe for increased libraries' attractiveness. The article addresses the current gap in the scientific knowledge, unveiling what libraries can do to thrive in the post-Covid-19 era.Design/methodology/approachSecondary data were collected from the census study accomplished in 2020 by the Italian Institute of Statistics on a large sample (n = 3,531) of libraries operating across Italy. Three regression models were run to obtain evidence of the factors affecting the capability of small-, medium- and large-sized libraries to attract users amidst the Covid-19 pandemic.FindingsDigitization did not significantly add to the attractiveness of libraries. Users appreciated the enrichment of loan services: more specifically, enabling people to access loan services online boosted the libraries' attractiveness. Furthermore, virtual reading groups, online laboratories and social networking improved the libraries' ability to attract users. Medium-sized libraries involved in literacy promotion reported a larger number of users.Practical implicationsLibraries should reframe their encounter with the audience sticking to a cyber-physical perspective, exploiting digital tools to establish a continuous exchange with users and engage them in a service experience which is aimed at individual and collective empowerment.Originality/valueThe article advances the understanding of the new normality heralded by the Covid-19 pandemic. Moreover, it illuminates avenues for further development to shed light on the libraries' ability to thrive in the post-pandemic era.

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Section: Conceptual Backgroundmentioning

confidence: 99%

Thriving in the post-Covid-19 era: a new normality for libraries' service offering

Palumbo

2022

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“…In the consciousness of a competitive environment where universities strive to attract the best quality students, a stout online presence is essential. Local and international students use these websites for information on academic programs, entry and level requirements, scholarships, opportunities, study benefits, and available resources they can access [9]. Consequently, a well-designed university website that provides a smooth, fast, and efficient user experience can significantly influence the decision-making [10] .…”

Section: Introductionmentioning

confidence: 99%

Measurement on University Websites: A Perspective of Effectiveness

Palacios-Zamora,

Cordova-Morana,

Mendoza-Cabrera

et al. 2023

JOIV : Int. J. Inform. Visualization

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This paper highlights the importance of evaluating the performance of university websites and how this can affect the reputation of universities. Different quality evaluation models are analyzed and emphasized in the context of efficiency and how factors such as response time, processing capacity, efficient use of resources, scalability, data transfer rate, concurrency capacity, and fault tolerance can positively or negatively affect websites. In addition, the importance of applying specific techniques to increase efficiency in loading speed is pointed out, such as image optimization, responsiveness on desktop and mobile devices, and content caching, among others, which allow to improve the website's efficiency. To conduct this process, a case study was applied where the university websites were selected, efficiency metrics were defined, and the data provided by the performance measurement tools that provide metrics and quantitative data for the evaluation were collected and analyzed. from the website. The results of the study revealed that there is room for improvement in page load time and page size optimization. In addition, the need to upgrade the performance of mobile devices was identified, given the increasing use of smartphones and tablets to access websites. As a final recommendation, it is advised to implement a comprehensive strategy to improve website performance. This strategy should include optimization of page load time and page size as well as user experience considerations. By achieving optimal performance, universities can offer their users a more satisfying online experience, thus strengthening their reputation and their ability to attract new users.

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Accessible website for Thai national silver economy benefits with R analytics

Utakrit,

Utakrit

2024

Univ Access Inf Soc

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Evaluation on Academic Libraries’ Websites of the Autonomous State Universities: The Minimum Level of Success and Failure Criteria

Cited by 3 publications

References 6 publications

Thriving in the post-Covid-19 era: a new normality for libraries' service offering

Thriving in the post-Covid-19 era: a new normality for libraries' service offering

Measurement on University Websites: A Perspective of Effectiveness

Accessible website for Thai national silver economy benefits with R analytics

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