Evaluation of User experience for Physical infrastructure in Relocation Project Under BSUP Scheme in Lucknow City

Abstract

Introduction of various schemes and programmes, over past two decades highlights the thrust of government for provision of affordable housing in India. These schemes were introduced to cater the housing demand and improve basic services, provide tenure security, upgrade existing infrastructure, and create new housing units with a vision of creating a ‘Slum Free India’. It was initiated by introducing the Indra Awas Yojana in 1990 which was applicable to rural India, later by introduction of Jawaharlal Nehru National Urban Renewal Mission (JNNURM) in the year 2005, the focus shifted to urban areas. JNNURM was carried out under two sub-heads Basic Service to Urban Poor (BSUP) and Integrated Housing and Slum Development Programme (IHSDP) for provision of 1.5 million houses for urban poor in 63 selected cities during 2005-2012. Lucknow city, selected as one of the mission cities was benefitted under the programme through the execution of 7 projects in 23 different areas, providing 5570 housing units along with basic services. The projects include three types of development-in-situ, relocation, and in-situ redevelopment. The paper investigates the status of physical infrastructure – water supply, sanitation, solid waste management and electricity along with the satisfaction level of beneficiaries in relocation projects. The study is carried out using an observation tool and structured interview questionnaire with beneficiaries. The findings of the paper highlight the issues related to maintenance and operation of these services and focuses on need for inclusive development in these projects.