Evaluation of the Quality of Higher Education Services by Revised IPA in the Perspective of Digitization
Olimpia Iuliana Ban,
Roxana Hatos,
Nicoleta-Georgeta Bugnar
et al.
Abstract:Higher education services are at a crossroads created by the disruptive impact of digitalization. The COVID-19 pandemic experience forced Romanian universities to use digital educational platforms and other online education tools. The questions put into discussion are: Where is Romanian university education headed, what attributes of service quality are relevant for students, how do they see the digitization experience, and what needs to be done to increase satisfaction? A survey was conducted based on an onli… Show more
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