Evaluation of the effects of the COVID-19 epidemic in the technological innovations of hotel businesses

Abstract

Otel işletmelerinin teknolojik yeniliklerinde COVID-19 salgın etkilerinin değerlendirilmesi * Evaluation of the effects of the COVID-19 epidemic in the technological innovations of hotel businessesGönderim Tarihi /

Kovid-19 Pandemisi Sürecinde Konaklama Sektörü İnovasyonları: Kavramsal Bir İnceleme

“…Accommodation businesses that are important part of the hospitality sector, mostly need technological innovations for customer satisfaction and service quality. It is important accommodation businesses to follow technological innovations closely and benefit from them in terms of competition in the domestic and foreign market environment (Aracı and Ergen, 2021).…”

“…The most adopted and applied new service practices in front office department during the pandemic process can be explained as temperature measurement with digital thermometer, HES code application, temperature measurement with thermal cameras, use of RFID card in room keys, contactless reservation transaction using mobile application, individualized check-in transaction, disinfection of the tools and equipment used during check-in process (Aracı and Ergen, 2021). As Xiang, Huang and Lai (2022) stated that during the pandemic process, front desk employees are obliged to wear masks and maintain a safe social distance in communication with customers.…”

“…According to the hotel managers, robot technology can be used in food and beverage department for washing and cleaning dishes, taking customer orders, cleaning restaurant tables and floors in during the pandemic (Ivanov et al, 2020). The use of digital menus and the contactless reservation systems for restaurants have been the most widely adopted food and beverage department innovations in accommodation businesses during the pandemic process (Aracı and Ergen, 2021).…”

“…According to the managers of the accommodation sector, robot technology can be used in many areas of the housekeeping department that cleaning the common areas of hotel, garbage collection, baggage handling, delivering new towels, sheets, laundry to customers, working in park, pool and garden services (Ivanov et al, 2020). According to the Aracı and Ergen (2021), new practices such as the use of ULV disinfectant devices, room ventilation systems, hand sterilization vending machines, automatic doors in common areas have been used in the accommodation businesses during the pandemic process.…”