2018
DOI: 10.1016/j.bjps.2017.09.018
|View full text |Cite
|
Sign up to set email alerts
|

Evaluation of the effect of an innovative automated text messaging service on patient experience in day-case hand trauma surgery

Abstract: IntroductionHand trauma provides high volume of cases in Plastic Surgery Departments. However high patient turnover can cause delays and miscommunications which can lead to patient dissatisfaction. We aimed to evaluate the effect of an automated text-messaging platform (Lister) on patient satisfaction in hand trauma. MethodsDay case hand trauma patients were allocated to two patient groups (n=20v20). Lister group received texts via the Lister software providing them pre-operative information and updates on wai… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1

Citation Types

0
1
0

Year Published

2020
2020
2024
2024

Publication Types

Select...
3
1

Relationship

0
4

Authors

Journals

citations
Cited by 4 publications
(1 citation statement)
references
References 4 publications
(3 reference statements)
0
1
0
Order By: Relevance
“…[28][29][30][31] A second review (11 RCTs; 1607), focused specifically on the effectiveness of text messaging for the management of MSK pain. 33 Five studies assessed text messaging as an adjunct to usual care, [34][35][36][37][38] with improvements found to treatment adherence. In a further five studies, text messaging was assessed as one component of a complex intervention [39][40][41][42][43] with small but inconsistent effects on pain, functioning, adherence, and quality-of-life.…”
Section: Strengths and Limitations Of This Studymentioning
confidence: 99%
“…[28][29][30][31] A second review (11 RCTs; 1607), focused specifically on the effectiveness of text messaging for the management of MSK pain. 33 Five studies assessed text messaging as an adjunct to usual care, [34][35][36][37][38] with improvements found to treatment adherence. In a further five studies, text messaging was assessed as one component of a complex intervention [39][40][41][42][43] with small but inconsistent effects on pain, functioning, adherence, and quality-of-life.…”
Section: Strengths and Limitations Of This Studymentioning
confidence: 99%