Evaluation of smart long-term care information strategy portfolio decision model: the national healthcare environment in Taiwan

Abstract

A globally aging population results in the long-term care of people with chronic illnesses, affecting the living quality of the elderly. Integrating smart technology and long-term care services will enhance and maximize healthcare quality, while planning a smart long-term care information strategy could satisfy the variety of care demands regarding hospitals, home-care institutions, and communities. The evaluation of a smart long-term care information strategy is necessary to develop smart long-term care technology. This study applies a hybrid Multi-Criteria Decision-Making (MCDM) method, which uses the Decision-Making Trial and Evaluation Laboratory (DEMATEL) integrated with the Analytic Network Process (ANP) for ranking and priority of a smart long-term care information strategy. In addition, this study considers the various resource constraints (budget, network platform cost, training time, labor cost-saving ratio, and information transmission efficiency) into the Zero–one Goal Programming (ZOGP) model to capture the optimal smart long-term care information strategy portfolios. The results of this study indicate that a hybrid MCDM decision model can provide decision-makers with the optimal service platform selection for a smart long-term care information strategy that can maximize information service benefits and allocate constrained resources most efficiently.

Key Factors for a Successful OBM Transformation with DEMATEL–ANP

“…In the current study, a hybrid DEMATEL-based ANP approach is used to explore complicated causal relationships by providing a comprehensive analysis of a decision-making problem [36]. The hybrid DEMATEL-ANP method exhibits advantages in handling complex interactions between criteria and alternatives, and, thus, it also helps decision makers visualize the relationships between criteria, making the decision-making process more transparent and easier to understand [37]. In this regard, the DEMATEL-ANP method is well-suited for identifying the key success factors over other popular methods in the current study.…”