Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology

Deveci, Muhammet; Öner, Sultan Ceren; Canıtez, Fatih; Öner, Mahir

doi:10.1016/j.rtbm.2019.100387

Cited by 67 publications

(40 citation statements)

References 31 publications

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“…HoQ's basic structure is divided into six parts (Figure 1 There are many successful QFD have been applied to a variety of problems such as library service [61], retail services [62], shipping companies [63]. Other than these studies, the following studies also utilized fuzzy sets: transportation management problem [15,64,65], supply chain management problem [66,67]. There are many successful QFD have been applied to a variety of problems such as library service [61], retail services [62], shipping companies [63].…”

Section: Fundamentals Of Qfdmentioning

confidence: 99%

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Using FQFD and FGRA to Enhance the Advertising Effectiveness of Cross-Regional E-Commerce Platforms

Chou

2020

Mathematics

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The thriving development of cross-regional e-commerce has gradually increased online marketing activities and consumers’ intention to shop online. The objective of this paper to find solutions for improving the advertising effectiveness has therefore become very important. In this article, an integrating method of fuzzy quality function deployment (FQFD) and fuzzy grey relational analysis (FGRA) was proposed to identify solutions for improving the advertising effectiveness. Based on this method, the house of quality (HoQ) to facilitate investigation of the 17 advertising effectiveness needs and 10 feasible technical improvements were presented. Through the questionnaire survey of platform users, the importance and satisfaction of the attributes of advertising needs were obtained. After that, a fuzzy relationship matrix was constructed to link technical improvements and advertising effectiveness needs in a fuzzy decision environment. Finally, the priority of technical improvements regarding improving advertising effectiveness were obtained. The results show that the proposed method can help decision makers of cross-regional e-commerce to improve advertising effectiveness effectively, so that they can effectively use resources to design advertisements that meet user needs.

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Section: Fundamentals Of Qfdmentioning

confidence: 99%

“…There are many successful QFD have been applied to a variety of problems such as library service [61], retail services [62], shipping companies [63]. Other than these studies, the following studies also utilized fuzzy sets: transportation management problem [15,64,65], supply chain management problem [66,67].…”

Section: Fundamentals Of Qfdmentioning

confidence: 99%

Using FQFD and FGRA to Enhance the Advertising Effectiveness of Cross-Regional E-Commerce Platforms

Chou

2020

Mathematics

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“…Perancangan desain suatu produk atau jasa dengan menggunakan pendekatan rumah kualitas atau Quality Function Deployment (QFD) yang mampu membawa proses desain ke proses produk secara baik dan efisien sesuai dengan yang diinginkan pelanggan. Aplikasi QFD untuk meningkatkan kualitas di sektor jasa atau pelayanan sudah diteliti di beberapa bidang, diantaranya pada sektor jasa transportasi publik (Deveci et al, 2019), jasa layanan kesehatan (Lee et al, 2015;Sundharakumar, 2015), layanan perpustakaan (Chen & Chou, 2011), dan pelayanan pariwisata (Djunaedi, 2015). Hingga saat ini belum ditemukan riset yang mengkaji bagaimana implementasi QFD pada pelayanan sertifikasi pertanahan.…”

Section: Pendahuluanunclassified

Usulan perbaikan kualitas pelayanan penerbitan sertifikat tanah dengan pendekatan Quality Function Deployment

Martia¹

2020

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Quality Function Deployment uses a very different approach because it adds value to the product by maximizing positive quality, such as ease of use, pleasure, and luxury. Visible or invisible customer needs will be handled by Quality Function Deployment. Research analysis found 31 service quality attributes, consisting of 10 variables of simplicity, clarity, time certainty, accuracy, security, responsibility, completeness of infrastructure, ease of access, friendly discipline, comfort. There were still 23 House of Quality results that did not meet customer satisfaction that was prioritized for improvement. The priority order of improvement is most important to the requirements of the customers, namely the responsibility of the officer in the work with a relative importance of 26,225 in stage 1 and Making an assessment of the performance of the officer with a relative importance of 18,424 is the highest value for QFD stage 2.

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“…For decision-making, different techniques are used, and a general assessment of alternatives is preferred for the MCDM problems. MCDM helps to make best possible decision by following different approaches in fuzzy environments such as triangular fuzzy numbers (TFNs) [10][11][12][13], hesitant fuzzy numbers [14][15][16][17], trapezoidal fuzzy numbers [18], generalized fuzzy numbers (GFNs) [19,20], interval-valued triangular fuzzy numbers (IVTFNs) [12,21], intuitionistic fuzzy numbers [22,23] and linguistic fuzzy sets [24][25][26]. With the inception of the new techniques in MCDM to achieve optimal solution, many methods like TOPSIS (The Technique for Order of Preference by Similarity to Ideal solution) [27][28][29], AHP (Analytic Hierarchy Process) [30][31][32][33], ANP (Analytic Network Process) [34][35][36], COMET (Characteristics Object Method) [33,[37][38][39][40][41] etc.…”

Section: Introductionmentioning

confidence: 99%

A New Method to Support Decision-Making in an Uncertain Environment Based on Normalized Interval-Valued Triangular Fuzzy Numbers and COMET Technique

et al. 2020

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Multi-criteria decision-making (MCDM) plays a vibrant role in decision-making, and the characteristic object method (COMET) acts as a powerful tool for decision-making of complex problems. COMET technique allows using both symmetrical and asymmetrical triangular fuzzy numbers. The COMET technique is immune to the pivotal challenge of rank reversal paradox and is proficient at handling vagueness and hesitancy. Classical COMET is not designed for handling uncertainty data when the expert has a problem with the identification of the membership function. In this paper, symmetrical and asymmetrical normalized interval-valued triangular fuzzy numbers (NIVTFNs) are used for decision-making as the solution of the identified challenge. A new MCDM method based on the COMET method is developed by using the concept of NIVTFNs. A simple problem of MCDM in the form of an illustrative example is given to demonstrate the calculation procedure and accuracy of the proposed approach. Furthermore, we compare the solution of the proposed method, as interval preference, with the results obtained in the Technique for Order of Preference by Similarity to Ideal solution (TOPSIS) method (a certain preference number).

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Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology

Cited by 67 publications

References 31 publications

Using FQFD and FGRA to Enhance the Advertising Effectiveness of Cross-Regional E-Commerce Platforms

Using FQFD and FGRA to Enhance the Advertising Effectiveness of Cross-Regional E-Commerce Platforms

Usulan perbaikan kualitas pelayanan penerbitan sertifikat tanah dengan pendekatan Quality Function Deployment

A New Method to Support Decision-Making in an Uncertain Environment Based on Normalized Interval-Valued Triangular Fuzzy Numbers and COMET Technique

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