Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review

Taraza, Effrosyni; Anastasiadou, Sofia; Papademetriou, Christos; Masouras, Andreas

doi:10.3390/su16030960

Cited by 7 publications

(1 citation statement)

References 151 publications

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“…In contrast, EFQM received less focus within the Chinese context, primarily featuring in theoretical discussions without substantial evidence of its practical application. This finding corresponds to a recent study, which reported that EFQM has yet to be broadly adopted within the educational domain [122]. Despite this, case studies in Europe [13] and Asia [123] have demonstrated the feasibility of EFQM within academic libraries.…”

Section: Rq 2 What Types Of Qm Models Have Been Discussed and Impleme...supporting

confidence: 88%

Quality Management in Chinese Academic Libraries: A Systematic Review

Hu,

Moro-Cabero,

De-La-Mano

2024

Sustainability

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With global digital transformation and higher education evolution, academic libraries are enhancing their information and knowledge management practices. This study responds to this trend by identifying quality management (QM) models discussed and implemented in Chinese academic libraries, as well as by examining the enablers and challenges associated with QM planning and implementation. A systematic review was executed adhering to the PRISMA guidelines to critically appraise the relevant literature from five international and Chinese scholarly databases. Out of 435 initial records, 52 studies were included based on the established inclusion criteria and quality assessment benchmarks. The results revealed that Chinese academic libraries were increasingly integrating international QM models, including ISO 9000, TQM, and EFQM. This integration was driven by six enablers: four external enablers, including the introduction of QM, government support, technological advancements, and quality assessment practices; and two internal enablers, including developmental needs and cultural emphasis on educational excellence. However, these libraries also encountered six challenges in this process: three external challenges, including rapid industrial evolution, deficiency in comprehensive evaluation indicators, and rigorous ISO audits; and three internal challenges, including resistance to change, insufficiency of motivation for improvement, and inequitable distribution of resources. The findings of the current research could deepen the theoretical understanding of the enablers and challenges of QM in academic libraries from both external and internal dimensions. These findings could also support library management, higher education institution leaders, and policymakers in developing sustainable QM strategies for libraries in China and other countries.

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Section: Rq 2 What Types Of Qm Models Have Been Discussed and Impleme...supporting

confidence: 88%

Quality Management in Chinese Academic Libraries: A Systematic Review

Hu,

Moro-Cabero,

De-La-Mano

2024

Sustainability

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EFQM in vocational education – teacher and student perspectives

Gianni,

Kontou,

Avdikos

et al. 2024

QEA

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Purpose Stakeholder satisfaction relates closely to service quality and performance of educational organizations. Often, this relationship is addressed in literature through the lens of excellence models, such as the European Foundation for Quality Management (EFQM) model. Nevertheless, limited studies focus on the effect of the EFQM model enablers on stakeholder satisfaction and hardly any in vocational education. To fill this void, the aim of this paper is to investigate the relationship between EFQM enablers (leadership, human resources, processes) and stakeholder satisfaction under the different perspectives of teachers and students in Greek public vocational education. Design/methodology/approach To address the research purpose, the authors used the case study methodology. The authors used mixed research methods, the focus group method and survey. Specifically, the focus group method used to distill the EFQM enablers related to the Greek context and to develop a questionnaire administered to teachers and students of a vocational education school. From September 2021 to June 2022, 90 teachers and 216 students participated in the survey. Findings The partial least squares structural equation modeling (PLS-SEM) method was used for data analysis, indicating that leadership and human resources have a positive and significant relationship with the satisfaction of both students and teachers. However, results did not corroborate the relationship between processes and stakeholder satisfaction either from the student’s or the teacher’s perspective. Originality/value This paper fills a gap in existing literature by exploring the impact of EFQM enablers on stakeholder satisfaction in vocational education and training (VET), from the perspectives of both teachers and students. The findings assist VET institutions in prioritizing areas for improvement and help companies to develop strategies that consider key stakeholders' needs.

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Human Resource Management as a Contributor of Total Quality Management

Christoforidis,

Anastasiadou

2024

Advances in Human Resources Management and Organizational Development

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This research examines the critical role of human resource management (HRM) in improving and sustaining total quality management (TQM) initiatives within organizations. It suggests that strategic HRM practices are not purely supportive but are fundamental to the productive implementation of TQM efforts, steering to superior organizational performance and a sustainable competitive advantage. By analyzing the interplay between HRM and TQM, the study aims to identify specific personnel management strategies that contribute effectively to quality improvement processes and overall organizational excellence.

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Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review

Cited by 7 publications

References 151 publications

Quality Management in Chinese Academic Libraries: A Systematic Review

Quality Management in Chinese Academic Libraries: A Systematic Review

EFQM in vocational education – teacher and student perspectives

Human Resource Management as a Contributor of Total Quality Management

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