Evaluation of performance in introducing CE marking on the European market to the machinery industry in Taiwan

Lin, Wen-Tsann; Chen, S.C.; Chen, K.S.

doi:10.1108/02656710510598401

Cited by 23 publications

(12 citation statements)

References 5 publications

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“…Then refer to the performance evaluation matrix proposed by Lambert et al (1990), Hung et al (2003), Lin et al (2004), and Chen et al (2005) and Lin et al (2006), and using the importance index in Table 1 and self-company 's customer satisfaction index to construct the self-company 's customer satisfaction performance evaluation matrix, as shown in Fig. 1; similarly, we use the importance index and the customer satisfaction performance of competitive company to construct the competitive company's customer satisfaction performance Fig.…”

Section: Introducing the Definition And Measurement Of Performancementioning

confidence: 99%

Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry

2008

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Section: Introducing the Definition And Measurement Of Performancementioning

confidence: 99%

Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry

2008

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“…In other countries such as Taiwan where industrial safety systems are similar to the Republic of Korea, effectiveness of CE marking-compatible safety certification and its impact on competitiveness of items have been reported [7]. Another report also confirmed the effectiveness of CE marking on industrial machines [8].…”

Section: Introductionmentioning

confidence: 90%

Effectiveness of Direct Safety Regulations on Manufacturers and Users of Industrial Machines: Its Implications on Industrial Safety Policies in Republic of Korea

Choi

2017

Safety and Health at Work

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BackgroundDespite considerable efforts made in recent years, the industrial accident rate and the fatality rate in the Republic of Korea are much higher than those in most developed countries in Europe and North America. Industrial safety policies and safety regulations are also known to be ineffective and inefficient in some cases.MethodsThis study focuses on the quantitative evaluation of the effectiveness of direct safety regulations such as safety certification, self-declaration of conformity, and safety inspection of industrial machines in the Republic of Korea. Implications on safety policies to restructure the industrial safety system associated with industrial machines are also explored.ResultsAnalysis of causes in industrial accidents associated with industrial machines confirms that technical causes need to be resolved to reduce both the frequency and the severity of such industrial accidents. Statistical analysis also confirms that the indirect effects of safety device regulation on users are limited for a variety of reasons. Safety device regulation needs to be shifted to complement safety certification and self-declaration of conformity for more balanced direct regulations on manufacturers and users. An example of cost-benefit analysis on conveyor justifies such a transition.ConclusionIndustrial safety policies and regulations associated with industrial machines must be directed towards eliminating the sources of danger at the stage of danger creation, thereby securing the safe industrial machines. Safety inspection further secures the safety of workers at the stage of danger use. The overall balance between such safety regulations is achieved by proper distribution of industrial machines subject to such regulations and the intensity of each regulation. Rearrangement of industrial machines subject to safety certification and self-declaration of conformity to include more movable industrial machines and other industrial machines with a high level of danger is also suggested.

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“…Therefore, it could be determined that the coefficient value of reliability seems quite high so that the result of the questionnaire could be testable and consistent. Based on the papers proposed by Chen et al (2005), Hung et al (2003), Lin et al (2005Lin et al ( , 2006 and Parasuraman et al (1985Parasuraman et al ( ,1991, this paper develops three index values: expected level, satisfaction and achieved level for quality as follows:…”

Section: Definition and Measurement Of Performancementioning

confidence: 99%

Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry

Chen

Chang

Huang

2009

Total Quality Management & Business Excellence

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The most effective way to improve management is to focus on the 80/20 principle. This enables the input to have minimum cost so that any improvements can create the best effectiveness. In order to arrive at such an effective way for making improvements, we should classify the quality characteristics with an orientation toward the customer's requirements and demands, so as accurately to determine key quality characteristics. Many papers have focused on output with the view to quality improvement of products, so here we will not only use the Kano two-dimensional quality model to define the key quality characteristics from the customers' point of view but also define those qualities (such as hygiene) for customer dissatisfaction; the one-dimensional motivation for customer satisfaction; the attractive motivation for customers' loyalty; and the indifferent and reverse quality for reducing waste and cost. We propose a case study to prove our methodology and use Six-Sigma's DMAIC (Define, Measure, Analyse, Improve and Control) as a tool. Subsequently, we focus on customers' expected level before using products and satisfaction after using products to survey the satisfaction characteristics as well as to survey some manufacturers (by questionnaire) on the achieved level of each quality characteristic. We then develop the performance matrixes for both levels. Finally, we transform the index value with two-dimensional performance into one with onedimensional performance through our algorithm, so to develop index values for whole satisfaction and whole arrived level. The Kano two-dimensional quality model was developed to define the should-be quality, the one-dimensional quality, attractive quality, indifferent quality and reverse quality that provide better information for the considered manufacturers to develop a strategy for improving quality. In addition, the manufacturers could effectively and quickly measure and analyse the product quality by evaluating and improving the model proposed in this paper, and developing such strategies to improve based on the quality type. Finally, we effectively improve the whole quality satisfaction of the product in order to create the higher added value of product quality for competitiveness.

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Evaluation of performance in introducing CE marking on the European market to the machinery industry in Taiwan

Cited by 23 publications

References 5 publications

Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry

Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry

Effectiveness of Direct Safety Regulations on Manufacturers and Users of Industrial Machines: Its Implications on Industrial Safety Policies in Republic of Korea

Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry

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