Evaluation of Patients' Satisfaction with the Transition of Internal Medicine Outpatient Clinics to Teleconsultation During COVID-19 Pandemic

Alromaihi, Dalal; Asheer, Shaikha; Hasan, Mariam; Faqihi, Fatima; Almannaei, Noora; Alkowari, Shaikha; Janahi, Duha; Hasan, Mona; Abraham, Aneena; Verma, Seema

doi:10.1089/tmj.2021.0517

Cited by 4 publications

(5 citation statements)

References 18 publications

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“…The authors suggested that the standard of telehealth delivery platforms and patient instructions should be raised in order to maintain interest in future telehealth use and enhance the patient experience (18). In a similar study done by Alromaihi et al (2023), evaluation of patient satisfaction to teleconsultation services showed that around 89% of the patients were satisfied with the quality of teleconsultation (19) With high dependence on internet and mobile phone, technical glitches are likely during teleconsultation. Only 12.3% and 8.8% were dissatisfied with the quality of audio and video respectively in this study.…”

Section: Discussionmentioning

confidence: 99%

Perceptions in using teleconsultation during the COVID-19 Pandemic in Chennai, South India

Grace,

Naik,

Gour

et al. 2024

J Coll Community Phys Sri Lanka

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Introduction: People were reluctant to go to hospitals for consul tation, treatment and follow-up during the COVID-19 pandemic. However, the availability of advanced technologies s uch as teleconsultation enabled individuals to continue receiving healthcare, contact physicians about their symptoms and receive treatment. There has not been much research conducted in Tamil Nadu to evaluate how individuals feel about us ing teleconsultation to receive healthcare. It is crucial to evaluate the quality of medical care and patients' satisfaction with te leconsultation services. Objectives: To ascertain attitudes towards using teleconsultation a nd to describe the quality of healthcare delivered this way during the COVID-19 epidemic in Tamil Nadu, South India Methods: The participants in this study were inhabitants of Chennai , Tamil Nadu who were at least 18 years old and received at least one teleconsultation during the COVID-19 epidemic. An onl ine, self-administered survey form that was distributed over multiple social media channels was used to gather data. Results: About 61.2% of the 405 study participants were males. Th e average age of respondents was 34.6 years (SD=11.4). Almost 95.6% concurred that teleconsultation services have made it simpler to seek healthcare throughout the pandemic. The majority (92.1%) were satisfied with the standard of teleconsult ation-delivered medical care. In comparison to direct consultation, 54.3% disagreed to preferring teleconsultation to save money and time. Only 52% of the 92.6% of participants who were instructed to attend a follow-up consultation had done s o. 90% of respondents said they would still prefer to speak with doctors directly in the future. Conclusions & Recommendations: Although teleconsultation servi ces, in the opinion of many participants, improved access to healthcare during the epidemic, they still prefer to consult healthc are professionals directly in the future. Teleconsultation serves as an effective alternative to direct consultation especially in t imes of globally emerging infections.

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Section: Discussionmentioning

confidence: 99%

Perceptions in using teleconsultation during the COVID-19 Pandemic in Chennai, South India

Grace,

Naik,

Gour

et al. 2024

J Coll Community Phys Sri Lanka

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“…Furthermore, one study found high satisfaction rates among patients and their caregivers with the use of teleconsultation services recently introduced in hospital outpatient departments during the COVID-19 pandemic. The services in question are something new for health systems to support patient demand for health services, especially for patients with long-term conditions [ 28 ].…”

Section: Discussionmentioning

confidence: 99%

Evaluation of Outpatient Access to the Greek Health System Considering the Constraints of the COVID-19 Pandemic

Fragkiadakis¹,

Tsatinian²

2023

Cureus

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BackgroundThe COVID-19 pandemic fundamentally changed the way healthcare is delivered in most healthcare systems around the world. It is now known that, in addition to the medical and economic impact of the pandemic on societies, there is another unmet medical need due to the difficulties and barriers that have existed and may still exist in the provision of health services at the primary care level in public hospitals. In Greece, there appears to have been a similar problem in citizens' access to health care in the country's public hospitals, which negatively affected the satisfaction of outpatients and significantly prevented them from receiving the medical care they needed. MethodsThis study relied on two international questionnaires; the Visit Specific Satisfaction (VSQ-9), an instrument measuring patients' satisfaction with their visit to the physician, and the Patient Satisfaction Questionnaire Short-Form (PSQ-18), consisting of 18 questions measuring both satisfaction and dissatisfaction. The questionnaires were collected electronically between 01.03.22 and 20.03.22 from two hundred and three outpatient residents of the region of Eastern Macedonia and Thrace in Greece. ResultsThe results of the study show that satisfaction of hospital outpatient department users is positively influenced by both access to medical care after the last visit (p=0.008 < 0.05) and frequency of visits (Pearson correlation coefficient=0.178, p=0.012). In addition, lower satisfaction with access to care was found among participants with the lowest income (p=0.010) and those with a chronic illness (p=0.002), which was attributed to pandemic limitations in access to health care services in public hospital outpatient departments. Regarding the overall satisfaction of participants, 40.9% were dissatisfied, and 32.5% were dissatisfied with specific hospital services. ConclusionsIt was found that patients were hindered from accessing medical care in the hospital due to the restrictions caused by the pandemic. This seemed to cause problems both in accessing a specialist and in making appointments. Half of the outpatients in the sample reported having difficulty communicating with the hospital to make an appointment or to access medical services in general. A relationship was also found between patient satisfaction and the quality of services provided, in terms of medical services offered, such as their availability, and patient satisfaction with the appropriate information they receive from physicians during the pandemic period. The study also found that long-term care hospitals need to improve patient satisfaction with existing medical services.

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“…4 Teleconsultations can be categorized into three types, 5 which include: between a patient and healthcare provider; between healthcare providers; and between one patient and more than one healthcare providers (For example, a diabetic patient, diabetic doctor, and a pharmacist or neurologist). Previous research has suggested that teleconsultations are as effective or slightly inferior as face-to-face consultations, especially in terms of patients' satisfaction, [6][7][8][9] resource management, [10][11][12][13] clinical outcomes, [14][15][16][17][18][19] and feasibility. [20][21][22] However, teleconsultants face several challenges when providing teleconsultations, including technical proficiency, limited physical examination, communication skills, privacy and security, reimbursement, and legal and regulatory challenges.…”

Section: Introductionmentioning

confidence: 99%

Impact of ChatGPT on Teleconsultants in Healthcare: Perceptions of Healthcare Experts in Saudi Arabia

Alanzi¹

2023

JMDH

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This study aims to investigate the impact of ChatGPT on teleconsultants in managing their operations and services. Methods: A qualitative approach with focus groups is adopted in this study. A total of 54 participants with varying degrees of experience using AI such as ChatGPT in healthcare, including 11 physicians, 24 nurses, eight dieticians, six pharmacists, and five physiotherapists providing teleconsultations participated in this study. Results: Twelve themes including informational support, diagnostic assistance, communication, enhancing efficiency, cost and time saving, personalizing care, multilingual support, assisting in medical research, decision-making, documentation, continuing education, and enhanced team collaboration reflecting positive impact were identified from the data analysis of seven focus groups. In addition, six themes including misdiagnosis and errors, issues in personalized care, ethical and legal issues, limited medical context/knowledge, communication challenges, and increased dependency reflecting negative impact were identified. Conclusion: Although ChatGPT has several advantages for teleconsultants in the healthcare sector, it is associated with ethical issues.

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Evaluation of Patients' Satisfaction with the Transition of Internal Medicine Outpatient Clinics to Teleconsultation During COVID-19 Pandemic

Cited by 4 publications

References 18 publications

Perceptions in using teleconsultation during the COVID-19 Pandemic in Chennai, South India

Perceptions in using teleconsultation during the COVID-19 Pandemic in Chennai, South India

Evaluation of Outpatient Access to the Greek Health System Considering the Constraints of the COVID-19 Pandemic

Impact of ChatGPT on Teleconsultants in Healthcare: Perceptions of Healthcare Experts in Saudi Arabia

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