Evaluation of patient and provider satisfaction with a pharmacist-managed lipid clinic in a Veterans Affairs medical center

Abstract

Most patients and providers were satisfied with the services provided by the pharmacist-managed lipid clinic. The clinic helped improve patients' LDL cholesterol, total cholesterol, and triglyceride levels.

Trends in hypercholesterolemia, treatment and control among United States adults

“…These many factors suggest that a single solution to optimize screening for and treatment of dyslipidemias is unlikely. A number of approaches have been shown to improve rates of screening or treatment including the use of computerized clinical decision support systems, [46] an integrated processof-care strategy [47], referral of patients for follow-up in specialized lipid clinics [48], use of cardiac case managers for inpatients [49], use of interdisciplinary teams [20,50], use of pharmacist-managed lipid clinics [51], and training opinion leaders [52].…”

Mixed-method approach to veteran satisfaction with pain education

“…Patient satisfaction literature is growing in the areas of surgical and anesthesiology services [12], telehealth [13], general healthcare system performance and service [14][15][16][17], and chronic disease and/or prominent medical conditions [12,14]. Patient satisfaction has been associated with better health status, improved engagement in personal healthcare, and reductions in primary care use; conversely, dissatisfaction is commonly associated with disenrollment [13,[16][17].…”

Satisfaction Survey for a Medication Management Program: Satisfaction Guaranteed?

“…These results are comparable to the findings of other evaluations of patient satisfaction with pharmacy services. [7][8][9][10][11][12][13][14][15][16] They will be used to support the continuance of the MMP and to advocate for expansion of the program throughout the Fraser Health Authority. Because respondents provided few suggestions for improvement, there was little information to guide changes to the way in which the program is delivered.…”

“…These response rates have ranged from 28% to 88.4% for mail surveys, 7,9,11,[13][14][15][16]18 from 82.1% to 100% for in-person interviews, 10,17 from 76.6% to 90.4% for self-administered surveys in a pharmacy or clinic, 19,20 and 59% for a telephone interview. 8 Although patient satisfaction with pharmacy services has been reported as high, most evaluations of satisfaction have not used an experimental design.…”

“…High levels of patient satisfaction with both clinical and dispensing pharmacy functions have been reported in the literature. [7][8][9][10][11][12][13][14][15][16] However, satisfaction with home care pharmacy services has been sparsely reported and has been evaluated with only small numbers of patients. 7,8 Moreover, to the authors' knowledge, no established, validated survey questionnaire has been published to evaluate patient satisfaction in this setting.…”