Introduction: care targeted at obese older people is a challenge for primary healthcare units, given the situation of doubled vulnerability imposed by old age and obesity. Objective:understanding the experiences of care received by obese older people in primary healthcare units. Method: phenomenological study conducted with 16 obese older people in a city in the state of Minas Gerais, Brazil. Phenomenological interviews were used to collect the participants' statements, whose organization and analysis were based on a theoretical study grounded on the social phenomenology of Alfred Schütz and literature on the theme. Results: the social phenomenology of Alfred Schütz allowed to identify difficulties related to geographical access, such as streets with heavy traffic, and to organizational access, such as the restriction of vacancies for medical appointments, long wait for scheduling laboratorial tests and for nursing service, in addition to the lack of healthcare staff, in the experience of the care received by obese older people in primary healthcare units. The care experience was found to be neglected, with general and specific instructions, instability in the anthropometric assessment, added to the perception of their obesity concealed by professionals in the appointments. These older people recalled group activities that were interrupted. Their expectations include ongoing care, being appreciated and listened by professionals with technical competence to intervene in their particularities; the availability of additional resources and professionals to favor their weight loss, and participation in educational groups.Conclusions: it is important to highlight the need to implement public policies and guidelines that may support the care of this population group at this level of care and for an increase in the qualification of human resources and the availability of structural resources, giving them the opportunity to receive comprehensive care, through a safe care routine, in the primary healthcare network.