2016),"Research on user needs for mobile information services in Chinese university libraries: comparison between existing users and potential users", The Electronic Library , Vol. 34 Iss 4 pp. -Permanent link to this document: http://dx.If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
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Research on user needs for mobile information services inChinese university libraries: comparison between existing and potential users 1. Introduction With the rapid development of mobile communication technologies and the increasing popularity of intelligent mobile devices, the needs for mobile information services are constantly growing. As an important social knowledge carrier, libraries endeavour to proactively offer diverse information services based on mobile networks (Kroski, 2008). Many foreign countries, such as America, Japan, South Korea, Finland, and so on, have launched successful mobile library projects beginning in the early 2000s (Jin and Zhang, 2009). Since 2003, some libraries in China have also launched mobile services that involve short messaging services (SMS), mobile online public access catalogues (OPACs), mobile reading, local-based services (LBS), and so on (Li, 2013).Mobile services have made it possible for users to acquire library information resources anytime anywhere and have become the main future development direction of library information services (Jadhav, 2011).As well as facilitating changes to the library service model, mobile networks have profoundly affected user information behaviours and habits (Murphy, 2010). In the mobile network environment, the user's need for fragmentary reading is growing. Easier and real-time access to information is expected. Users hope that libraries cannot only extend traditional information services to mobile devices, but could also develop more intelligent and customized services with the advantages afforded by mobile networks (Kumar, 2014). Therefore, one important premise ensuring that libraries can advantageously exploit the mobile network era is to study specific user needs for mobile library services according to users' changing demands and, thus, provide more effective library mobile services.In China, the development of mobile libraries is primarily propelled by university lib...