Evaluation of Mobile Applications Usability of Logistics in Life Startups

Abstract

This paper considers the usability of mobile applications operating within a new logistics domain referred to as logistics in life (LIL). The LIL sector has primarily been capitalized on by logistics startups which develop mobile applications or “apps” to provide customized services that penetrate niche spaces outside the reach of traditional logistics firms. The objective of this study is to evaluate whether LIL apps meet usability standards that satisfy users’ experiences. As a way to improve usability, problems should be identified through proper measurement and evaluation methods. To derive usability scores, usability testing targeting representative apps from Korea and foreign countries was conducted. The relationship between usability and user interest for each app was determined through big data analytics followed by recommended improvement strategies.

Heuristic Evaluation and Usability Testing of G-MoMo Applications

“…It has been accepted as an essential activity in software design, implementation, testing, acceptance, and revision because it aims to determine user perception about the application by measuring convenience and efficiency and ensuring user satisfaction with the software product (Ramayasa and Candrawibawa, 2021;Wirasasmiata and Uska, 2019). Software developers must perform usability tests on mobile applications to achieve the quality of tasks and help improve application designs for higher market and competency (Byun et al, 2020;Lynn et al, 2020). It is also essential in developing an application to ensure that the various end-users can access, understand and identify gaps, and use it (Babatunde et al, 2020).…”

“…Internal and external attributes are the two types of usability attributes used to measure the quality of applications (Ammar, 2019). Researchers have identified many attributes for testing the usability of mobile applications, which include (a) learnability; (b) effectiveness; (c) efficiency; (d) memorability; (e) errors; (f) user satisfaction; (g) simplicity; (h) comprehensibility; (i) cognitive load; (j) ease of use; (k) understandability; (l) operability; (m) aesthetic; (n) accessibility; and (o) learning performance (Byun et al, 2020;Hussain and Omar, 2020;Kous et al, 2020;Lynn et al, 2020). Several usability testing methods used techniques, such as performance measurement, to evaluate effectiveness and efficiency.…”

“…Mobile applications can either be installed on mobile devices or accessed using web browsers (Lynn et al, 2020). The installed mobile applications can be downloaded from mobile App Stores such as Google Play Store, Apple App Store, Amazon Appstore, Samsung Galaxy Apps, Huawei App Store, and Sony Apps (Byun et al, 2020).…”

“…Mobile application usability has attracted the attention of application users, software developers, and academics and is a crucial area of research in human-computer interaction (HCI) because it determines the application's success and reduces irritation during usage (Lynn et al, 2020;Weichbroth, 2020). The usability of mobile applications also determines the successful technology adoption depending on how users feel about the use of the application in terms of improving work performance (Byun et al, 2020). The user's feelings, understanding, desires, convenience, attitude, and achievement are assessed through mobile application usage (Bajcar et al, 2020).…”

LAUNAPP – An Android application for Laundry Services

“…A research article cited the applications of mobile app development technology under a different domain named "Logistics in Life" (LIL) [4]. Its focus is on sectors where traditional logistics are unable to meet the demands of the customers.…”