“…There exists a growing body of evaluative studies and academic papers which provide information about the nature and effectiveness of this type of approach (Hayden and Jenkins, 2014;Batty, 2013;Mason, 2012;Parr, 2012, Flint, 2012Flint et al, 2011;White et al, 2008;Nixon et al, 2006). These studies have consistently suggested that 'effectiveness' for both service users and providers is bound up with qualitative features of interpersonal relationships.…”