Evaluation of Hotel Employees’ Satisfaction Using Ugc (User Generated Content)

Borovčanin, Dušan; Kilibarda, Nataša; Milošević, Miloš; Knežević, Miroslav; Savić, Nataša; Živadinović, Bojan; Džamić, Vladimir; Radojević, Tijana; Čerović, Slobodan; Popesku, Jovan; Pavlović, Danijel; Vukadinović, Predrag; Barjaktarović, Dragoljub; Sekulović, Nataša; Đoković, Filip; Minić, Nikola; Minić, Višnja Vušković; Obradović, Predrag

doi:10.15308/sinteza-2020-134-138

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“…As the work environment in the hospitality industry changes rapidly, managers need an effective tool to ensure employee attitude and employee satisfaction. (Borovčanin, Kilibarda, Milošević, & Knežević, 2020). One of those tools, as the research results show, is work-life balance.…”

Section: Discussion Of Resultsmentioning

confidence: 99%

Work-life balance and work-related attitudes of employees: Case study in Serbian hotel industry

Ognjanović¹,

Mitrović²

2022

EurJ Appl Econ

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The hotel industry is recognized in the labor market as insufficiently attractive for potential employees. Accordingly, hotel management must pay special attention to ensuring a balance between business and family obligations of employees, to create more favorable working conditions. Respecting the family obligations of employees results in positive work-related attitudes toward employees. This paper aims to investigate the nature of the connection between work-life balance and the work-related attitudes of employees. The research was conducted on a sample of 90 employees in three-, four-and five-star hotels in Serbia. The testing of the set research hypotheses was carried out using a non-parametric test for comparing groups, correlation analysis, and regression analysis. Using a non-parametric test to compare groups, a difference in the level of experience of work-life balance between male and female respondents was determined. It was also noted that men rated work-life balance worse than women. The results indicate a strong, positive, and statistically significant correlation between work-life balance and work-related attitudes of employees. Work-life balance contributes positively to the work-related attitudes of employees.

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Section: Discussion Of Resultsmentioning

confidence: 99%