Evaluation of a Remote Patient Monitoring Program During the COVID-19 Pandemic: Retrospective Case Study With a Mixed Methods Explanatory Sequential Design

Abstract

Background: Community health center (CHC) patients experience a disproportionately high prevalence of chronic conditions and barriers to accessing technologies that might support the management of these conditions. One such technology includes tools utilized for remote patient monitoring (RPM), the use of which surged during the COVID-19 pandemic. Objective:The aim of this study was to assess how one CHC implemented an RPM program during the COVID-19 pandemic.Methods: This retrospective case study used a mixed methods explanatory sequential design to evaluate one CHC's implementation of a suite of RPM tools during the COVID-19 pandemic. Analyses used EHR-extracted health outcomes data and semi-structured interviews with CHC staff and patients participating in the RPM program.