2017
DOI: 10.1111/ene.13462
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Evaluation of a palliative and hospice care telephone hotline for patients severely affected by multiple sclerosis and their caregivers

Abstract: The hotline provided insight into the needs and problems of patients severely affected by MS and their caregivers, some of which may be met by PHC. Future follow-up calls will demonstrate if the hotline helped to improve access to PHC beyond providing information. Overall, the hotline seemed to be easily accessible for patients severely affected by MS whose mobility is limited.

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Cited by 11 publications
(9 citation statements)
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“…The general improvement of emotional well-being and decreased severity of depression was shown in several studies. 20,22,23,28 Remote-cognitive behavioural therapy was particularly helpful in allowing access to a specialized therapy to pwMS while reducing the time needed to participate in face-to-face traditional cognitive behavioural therapy. 43,44 These studies illustrate that telemedicine can be a useful means to access mental health and neuropsychological care.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…The general improvement of emotional well-being and decreased severity of depression was shown in several studies. 20,22,23,28 Remote-cognitive behavioural therapy was particularly helpful in allowing access to a specialized therapy to pwMS while reducing the time needed to participate in face-to-face traditional cognitive behavioural therapy. 43,44 These studies illustrate that telemedicine can be a useful means to access mental health and neuropsychological care.…”
Section: Discussionmentioning
confidence: 99%
“…[19][20][21][22][23][24][25][26][27][28] Web-based systems and telephone hotlines were shown to provide patient access to their providers during non-clinic hours from the convenience of their home. [19][20][21][22][23][24][25] Patients could utilize these systems to review results, order prescriptions and learn new concepts about MS. Studies which compared the telemedicine management of pwMS with traditional in-person management were mixed. Some telemedicine studies showed a significant reduction in pressure ulcers 23 and depression.…”
Section: General Multiple Sclerosis Telemedicinementioning
confidence: 99%
“…25,26 A 24/7 hotline access to the palliative care team Applying creative interventions during a crisis situation are helpful and beneficial in reducing the emotional distress and they facilitate a supportive transition throughout the grieving process for patients as well as the bereaved families. 27,28 Launching a 24/7 hotline access to the palliative care team was one of the interventions implemented during the COVID-19 crisis in the health system of Mount Sinai in New York City. The help line provides two support services: teleconsultation (physician-to-physician support) and telemedicine (palliative medicine-tofamily).…”
Section: Tele-palliative Medicinementioning
confidence: 99%
“…depressive disorders. 15 Laypeople providing uncompensated care for adults with advanced MS become psychologically burdened themselves, 16 often experiencing mounting levels of fatigue, depression, and anger that can undermine empathy for the person with MS. 17 Serious cognitive impairment in people with MS, for example, tends to increase their caregivers' stress more than physical disability does. 18 To better understand these complex issues, our research team at the University of California, Irvine (UCI), Program in Geriatrics undertook the first extensive study of caregiver mistreatment of American adults with MS.…”
Section: O N L I N E F I R S Tmentioning
confidence: 99%