Evaluation of a Fast Food Management Training Program: One Year Later

Abstract

This report summarizes an earlier short-term evaluation of a fast food restaurant manager training program and presents result from a re-evaluation approximately 1 year later. Thirty-one establishments in a single corporation were evaluated using criteria from the USPHS Food Service Sanitation Manual. Only 12 of the 31 original managers were still with the corporation 18 months after the start of the project. Those managers who participated in the training program tended to maintain or increase the sanitary quality in their establishments when compared with the short-term effects of training. The sanitary quality of the establishments with new managers that had joined the corporation after the training sessions were completed usually reverted to a quality similar to that before the start of the project which was generally unsatisfactory.

A review of food safety and food hygiene training studies in the commercial sector

“…In an evaluation of a fast food management training programme Jackson, Hatlen, and Palmer (1977), concluded that management training can be eVective if it is administered on a continuous basis, supported by the owners and includes frequent follow-up. Nabali et al (1986), concluded from their study that training of managers was eVective in improving hygiene standards.…”

Evaluation of Food Hygiene Education

“…The short‐and long‐term influences of management training in a fast‐food restaurant chain were assessed and reported in two stages[43,44]. Following an initial inspection to identify standards, the managers of 31 fast food restaurants were provided with in‐house hygiene training.…”