Evaluation of a digital interface that integrates user diversity to aware individuals about energy

Abstract

Human factors play a key role on the improvement of energy efficiency at the workplace. Hence, they should be taken into account. Literature on Human-Computer Interaction (HCI) has demonstrated that 'one-size-fits-all' solutions fail addressing the user diversity in office environments. Therefore, this paper exposes how User Centered Design (UCD) and User Experience (UX) can act as pivotal tools to enhance user engagement in digital interfaces that promote sustainable behaviour at work. To accomplish this goal, a digital interface that offers a range of strategies and functions directed to different user archetypes has been designed and evaluated both quantitatively and qualitatively. Analysed data revealed the importance of the UX to design positive interactions which is a predictor of future system usage and engagement. The diversity of users and the impact of UCD on the Design for Sustainable Behaviour are discussed. Besides, future iterations of the design of a digital system that adapts dynamically to user profiles are proposed.

User involvement in the design of complex digital tools for employees in a large organisation

“…These include user-centred approaches that help designers understand and put the user at the centre of the design process (Wilkinson and De Angeli, 2014). When evaluating how a usercentred approach can tackle the needs of interface design in a diverse office environment, obtaining feedback is beneficial and can underpin the importance of using a user-centred approach to tackle diversity in the workforce (Irizar-Arrieta and Casado Mansilla, 2017). The inclusive design approach puts users at the centre of the design process and helps designers consider the diversity of users (Dong et al, 2004;Clarkson and Coleman 2015) This approach focuses on understanding users by thinking about the diversity among them.…”