Evaluating web sites: exploiting user's expectations

Marsico, Maria De; Levialdi, S.

doi:10.1016/j.ijhcs.2003.10.008

Cited by 125 publications

(76 citation statements)

References 18 publications

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“…In addition, Ahn, Ryu, and Han (2007) also proposed that service quality plays a crucial role in e-shopping as it is able to provide all the services (e.g., finding, ordering, and delivering the products) in the purchasing process. Thus, excellent service quality is critically important for e-businesses because online consumers deal with invisible retailers (Marsico and Levialdi, 2004). Specifically, owing to the lack of face-to-face communication, the perceived service quality of a website has to be concerned in an e-shopping context (Ahn et al, 2004).…”

Section: Hypothesis Developmentmentioning

confidence: 99%

How social shopping retains customers? Capturing the essence of website quality and relationship quality

Hsu

Chen

Kumar

2016

Total Quality Management & Business Excellence

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Disclaimer UWE has obtained warranties from all depositors as to their title in the material deposited and as to their right to deposit such material. UWE makes no representation or warranties of commercial utility, title, or fitness for a particular purpose or any other warranty, express or implied in respect of any material deposited.UWE makes no representation that the use of the materials will not infringe any patent, copyright, trademark or other property or proprietary rights.UWE accepts no liability for any infringement of intellectual property rights in any material deposited but will remove such material from public view pending investigation in the event of an allegation of any such infringement. PLEASE SCROLL DOWN FOR TEXT.1 How social shopping retain customers? Capturing the essence of website quality and relationship quality Abstract Social shopping as a result of the advancement of social media applications is increasing considerably in e-commerce. As a consequence of the multi-faceted phenomenon of social shopping, website managers encounter a lot of challenges in providing their quality website experience to satisfy their customers' needs and in developing relationships among participants, and community. In short, providing excellent quality website experience is crucial to support online customers. Therefore, it is necessary to offer further theoretical conceptualizations as well as detailed empirical evidence for such phenomena in which social shopping are supported and enabled. Thus, this paper attempts to investigate the factors affecting purchase intention of social shopping including two constructs: website quality (i.e., system, information, and service quality) and relationship quality (i.e., satisfaction, commitment, and trust).Additionally we aim to identify the mediating roles of commitment and trust. The empirical results show that the perceived system and service quality are important antecedents of customer satisfaction, but not for the effect of perceived information quality on customer satisfaction. Furthermore, it shows that customer satisfaction significantly influences commitment, trust, and purchase intention, and trust in turn significantly affect commitment. Our empirical results confirm that commitment and trust partially mediate the relationship between satisfaction and purchase intention in social shopping context.

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Section: Hypothesis Developmentmentioning

confidence: 99%

How social shopping retains customers? Capturing the essence of website quality and relationship quality

Hsu

Chen

Kumar

2016

Total Quality Management & Business Excellence

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“…Navigability refers to the interactivity and navigation technology capabilities a website provides [20]. Navigability can not only provide more control navigation for online consumers, but also can help online consumers to reach the target website with fewer obstacles [21].…”

Section: System Qualitymentioning

confidence: 99%

Effect of Website Quality Factors on the Success of Agricultural Products B2C E-commerce

Zhao

2014

Computer and Computing Technologies in Agriculture VII

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Abstract. By applying analytic hierarchy process to extend the D&M IS success model, this paper builds a user preference hierarchical model for online consumers to select the most preferred website; this model is mainly constituted by the quality of information, service, system and supplier. Empirical study on agricultural products B2C field has shown that service quality is the most important factor affecting the website selections of online consumers, and ecommerce businesses should make greater efforts to improve the reliability and the rapid responsiveness of service. As supplier quality is highly correlated with user preferences, e-commerce businesses should take a balance strategy to increase product range, improve product quality with lower product price at the same time Information currency is high in the ranking, so e-commerce businesses should pay attention to update information on the website timely.

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“…The designers' goal is an effective and plain communication of content [2]. Website structure has been identified by many reaserch studies as an important factor that affects web design quality.…”

Section: Introductionmentioning

confidence: 99%

Fuzzy Equivalence Relation Based Clustering and Its Use to Restructuring Websites’ Hyperlinks and Web Pages

Kardaras

Mamakou

Karakostas

2013

IFIP Advances in Information and Communication Technology

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This is the unspecified version of the paper.This version of the publication may differ from the final published version. Abstract. Quality design of websites implies that among other factors, hypelinks' structure should allow the users to reach the information they seek with the minimum number of clicks. This paper utilises the fuzzy equivalence relation based clustering in adapting website hyperlinks' structure so that the redesigned website allows users to meet as effectively as possible their informational and navigational requirements. The fuzzy tolerance relation is calculated based on the usage rate of hyperlinks in a website. The equivalence relation identifies clusters of hyperlinks. The clusters are then used to realocate hyperlinks in webpages and to rearrange webpages into the website structure hierarchy. Permanent

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Evaluating web sites: exploiting user's expectations

Cited by 125 publications

References 18 publications

How social shopping retains customers? Capturing the essence of website quality and relationship quality

How social shopping retains customers? Capturing the essence of website quality and relationship quality

Effect of Website Quality Factors on the Success of Agricultural Products B2C E-commerce

Fuzzy Equivalence Relation Based Clustering and Its Use to Restructuring Websites’ Hyperlinks and Web Pages

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