Evaluating Usability of Telehealth Sehhaty Application Used in Saudi Arabia During Covid-19

Abstract

Telehealth services were made available in the Kingdom of Saudi Arabia through a number of different mobile applications, one of which is the Sehhaty application. Studies are needed to evaluate how consumers are perceiving these services, during the COVID-19 pandemic. This study aims to measure consumers’ satisfaction with telehealth services provided by the Sehhaty application and to compare the results to other countries using similar telehealth services. The telehealth usability questionnaire (TUQ) tool was used to construct an online survey to gather consumers’ usability assessment and measure satisfaction. The study provides strong evidence that Sehhaty application has a high acceptance rate among users with 76.36% overall satisfaction. Although, 44.34% of participants liked using Sehhaty application, a total of 68.87% participants prefers in-person visits. As a result, more studies need to be conducted to identify factors affecting satisfaction levels for Sehhaty telehealth solutions by the public.