Evaluating Usability of Mobile Financial Applications Used in Bangladesh

Bhowmik, Moumita; Ashraf, Fardeen; Fatema, Tashfia; Habib, Faria; Kabir, Md. Lutful; Islam, Iyolita; Islam, Muhammad Nazrul

doi:10.1007/978-3-031-20364-0_15

Cited by 7 publications

(3 citation statements)

References 14 publications

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“… 25 – 27 The ease of use of the mobile application is deeply rooted in the effectiveness, satisfaction, and efficiency of the application. 28 , 29 Although several studies have been conducted as well as several number of applications have been developed on cervical cancer domain till now, their use is not still making much visible impact on users’ life as there are some lacking factors related to usability, user experience (UX) and user interface (UI) design, etc., which are subject to analysis. As such the prior studies disclose the necessity of evaluating such mobile applications.…”

Section: Introductionmentioning

confidence: 99%

Exploring usability problems of mHealth applications developed for cervical cancer: An empirical study

Razzak,

Islam,

Broti

et al. 2023

SAGE Open Medicine

Self Cite

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Objectives: Nowadays, mobile health applications are developed to raise awareness and facilitate screening and treatment of cervical cancer, while a very few studies have been conducted focusing on the measurement and assurance of usability and exploring the acceptable user experience of such applications. Usability issues become a crucial concern for such cervical-cancer-related applications because users with diverse backgrounds in terms of education, information technology literacy, and geographic reasons are required to access those applications. The objective of this research is to evaluate the usability of mobile health applications developed for cervical cancer patients. Methods: Two evaluation studies were conducted following the expert evaluation and a questionnaire-based user study. A total of four cervical-cancer-related applications that are focusing on the Awareness and Diagnosis theme were selected and each of the applications was evaluated by four usability experts. Then, a user study ( n = 80) based on the Goal Question Metric was conducted to reveal the usability problems of four selected applications. Finally, findings of both evaluations were aggregated and analyzed. Results: Both approaches showed that all applications suffer from several usability problems while “Cervical Cancer Guide” performs better and “Cervical Cancer Tracker” showed the least in performance from the usability perspective. Again, the Goal Question Metric performs noticeably better in assessing the learnability of the applications, while the analytical heuristic evaluation performs better in identifying the issues that cause user annoyance. Conclusion: The methodology adopted and the usability problems revealed through this study can be well utilized by the information technology professionals or user interface designers for designing, evaluating, and developing the cervical-cancer-related applications with enhanced usability and user experience.

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Section: Introductionmentioning

confidence: 99%

Exploring usability problems of mHealth applications developed for cervical cancer: An empirical study

Razzak,

Islam,

Broti

et al. 2023

SAGE Open Medicine

Self Cite

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“…An mobile application can be used to accurately detect dementia without the person being aware of being tested. An application interface providing good user experience can be more acceptable and understandable for any person [5]. So, adopting interactive mobile health applications may not only help extract the user's actual scenario but also achieve patient satisfaction with a good user experience [15,25].…”

Section: Introductionmentioning

confidence: 99%

Designing Interactive Mobile UIs for Detecting Dementia

Husna,

Masuk Shopnil,

Islam

et al. 2023

The 11th International Conference on Communities and Technologies (C&T)

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Dementia, being one of the leading causes of death worldwide, necessitates extensive research to develop specific types of diagnosis and treatments. Because it is a neurological disorder, it affects more than one region of the body and impairs the proper functioning of the entire nervous system. Numerous studies throughout the years have laid the path for the development of better technology to precisely diagnose and treat dementia. Keeping all of these considerations in mind, the research proposes a mobile application comprised of intuitive and interactive user interfaces (UIs) for determining the presence and severity of dementia in a person. To attain this objective, firstly, human factors due to dementia were revealed through literature review. Then, six activities or games were designed and implemented through the design of interactive UIs; and finally, we assigned scores to each activity to assess the revealed symptoms, detect dementia, and measure the severity of dementia.

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“…UML is a modeling technique for specifying, visualizing, constructing, and documenting the artifacts of software systems. 12 Several studies have been carried out which mostly proposed different types of user-centered User Interface (UI) design methodologies, [13][14][15][16] developed intuitive and interactive UIs, 17,18 developed tools to evaluate the system usability, 19 evaluating usability for applications developed in web or mobile platforms, 17,[20][21][22][23][24] investigating the design of application info architecture in e-governance and educational domain. [25][26][27] However, very few studies have been conducted focusing on e-Health, usability, and design techniques to explore how usability varies due to the adoption of different design methodologies.…”

Section: Introductionmentioning

confidence: 99%

Exploring the impact of design technique on usability: A case study on designing the eHealth websites using card sorting and interactive dialogue model

Munim¹,

Islam²,

Milton³

et al. 2023

Engineering Reports

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The design and info‐architecture of the web content contribute significantly to achieving better usability and user experience as well as to adopting a website to its intended end‐users. Although several design techniques exist, choosing a suitable one for designing a particular type of website is difficult and needs further investigation. Thus, the objective of this research is to explore the impact of a design technique on web usability and to find out the best suitable design technique for a particular type of website. To achieve these objectives, two separate websites for providing electronic health services named Citizen Health Service portal were developed using the two mostly used design techniques, namely card sorting and interactive dialogue model (IDM). The usability of both websites was evaluated through a laboratory‐based usability testing approach with 20 participants. The study result showed that the IDM performs better in designing such an information‐intensive website.

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Evaluating Usability of Mobile Financial Applications Used in Bangladesh

Cited by 7 publications

References 14 publications

Exploring usability problems of mHealth applications developed for cervical cancer: An empirical study

Exploring usability problems of mHealth applications developed for cervical cancer: An empirical study

Designing Interactive Mobile UIs for Detecting Dementia

Exploring the impact of design technique on usability: A case study on designing the eHealth websites using card sorting and interactive dialogue model

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