Evaluating usability of a commercial electronic health record: A case study

Edwards, Paula J.; Moloney, Kevin P.; Jacko, Julie A.; Sainfort, François

doi:10.1016/j.ijhcs.2008.06.002

Cited by 88 publications

(68 citation statements)

References 18 publications

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“…For example, Edwards et al [28] found heuristic walkthroughs beneficial in evaluating and improving the usability of commercial health records. In addition, the cognitive walkthrough technique proved successful in measures of task complexity and a means to anticipate potential user problems in the development of a telemedicine application [29].…”

Section: Hci Methods For Health Care Servicementioning

confidence: 99%

Patients User Experiences with Technologies in Health Service Industry

Brickel¹,

Montague²,

Winchester³

2012

J Health Med Informat

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The purpose of this exploratory study was to identify usability problems encountered by patients, as passive users, during the interpretation of technologies that are used during patient care by clinicians and nurses. Participants were asked to interpret key artifacts in the health information technology display and determine potential outcomes. The results from this study indicate that the majority of participants were not able to accurately interpret information from the display, which may have implications for patients' health care experiences and decision-making. Patients' perceptions of technologies used while seeking and receiving health services can be explored using human-computer interaction methods, theories, and design tools.

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Section: Hci Methods For Health Care Servicementioning

confidence: 99%

Patients User Experiences with Technologies in Health Service Industry

Brickel¹,

Montague²,

Winchester³

2012

J Health Med Informat

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“…This is, in particular, seen in studies where users were involved as usability inspectors [25,43,53,54] and in studies where inquiry methods were applied for stand-alone usability evaluations [20,28,30,55,56]. Also, some of the studies where users' design feedback was gathered through extended debriefing sections had such a purpose [3,4,19,57].…”

Section: Benefitting From Users' Knowledge and Creativitymentioning

confidence: 99%

Users’ design feedback in usability evaluation: a literature review

Følstad

2017

Hum. Cent. Comput. Inf. Sci.

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IntroductionInvolving users in usability evaluation is valuable when designing information and communication technology (ICT), and a range of usability evaluation methods (UEM) support user involvement. Relevant methods include adaptations of usability testing [1], usability inspection methods such as pluralistic walkthrough [2], and inquiry methods such as interviews [3], and focus groups [4].Users involved in usability evaluation may generate two types of data. We term these interaction data and design feedback. Interaction data are recordings of the actual use of an interactive system, such as observational data, system logs, and data from think-aloud protocols. Design feedback are data on users' reflections concerning an interactive system, such as comments on experiential issues, considerations of the system's suitability for its context of use, usability problem predictions, and design suggestions. AbstractAs part of usability evaluation, users may be invited to offer their reflections on the system being evaluated. Such reflections may concern the system's suitability for its context of use, usability problem predictions, and design suggestions. We term the data resulting from such reflections users' design feedback. Gathering users' design feedback as part of usability evaluation may be seen as controversial, and the current knowledge on users' design feedback is fragmented. To mitigate this, we have conducted a literature review. The review provides an overview of the benefits and limitations of users' design feedback in usability evaluations. Following an extensive search process, 31 research papers were identified as relevant and analysed. Users' design feedback is gathered for a number of distinct purposes: to support budget approaches to usability testing, to expand on interaction data from usability testing, to provide insight into usability problems in users' everyday context, and to benefit from users' knowledge and creativity. Evaluation findings based on users' design feedback can be qualitatively different from, and hence complement, findings based on other types of evaluation data. Furthermore, findings based on users' design feedback can hold acceptable validity, though the thoroughness of such findings may be questioned. Finally, findings from users' design feedback may have substantial impact in the downstream development process. Four practical implications are highlighted, and three directions for future research are suggested. RESEARCHFølstad Hum. Cent. Comput. Inf. Sci. (2017) Cent. Comput. Inf. Sci. (2017) 7:19 The value of interaction data in evaluation is unchallenged. Interaction data is held to be a key source of insight in the usability of interactive systems and has been the object of thorough scientific research. Numerous empirical studies concern the identification of usability problems on the basis of observable user behaviour [5]. Indeed, empirical UEM assessments are typically done by comparing the set of usability problems identified through the assessed UEM with a ...

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“…The evaluation exercise carried out by 3-5 evaluators is reported to have captured 60-70% of the usability problems [14]. Edwards et al have applied Heuristic Walkthrough (HW) method to evaluate and improve the usability of the Electronic Health Record (EHR) system [4]. In another case study, the usability evaluation of Automatic External Defibrillators (AED) was conducted according to Nielsen-Shneiderman heuristics [2].…”

Section: Related Workmentioning

confidence: 99%

“…Many medical devices have user interfaces that are so poorly designed and difficult to use that they cause a variety of human errors. Usability of medical devices is most crucial to ensure safety and to enable physicians to focus on their patients rather than technology [1,4]. Therefore, it is necessary to consider all such aspects of device design in a practical sense to ensure the optimal usability as well as performance of the medical device.…”

Section: Introductionmentioning

confidence: 99%

Usability Heuristics and Qualitative Indicators for the Usability Evaluation of Touch Screen Ventilator Systems

Katre¹,

Bhutkar²,

Karmarkar³

2010

Human Work Interaction Design: Usability in Social, Cultural and Organizational Contexts

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Abstract.A ventilator system provides respiratory support to critically ill patients in the Intensive Care Unit. Increasing complexity in the user interface, features and functionalities of ventilator systems can cause medical errors and cost the life of a patient. Therefore, the usability of ventilator systems is most crucial to ensure patient safety. We have evolved a specialized set of heuristics combined with objectively defined usability indicators for the usability evaluation of touch screen based ventilator systems. Our study presents the heuristic evaluation of three touch screen based ventilator systems manufactured by three different companies. The heuristic evaluation has been performed by four different usability evaluators to ensure the reliability of heuristics proposed in this paper. The specialized set of heuristics linked with user interface components and the objectively defined usability indicators are found more reliable in identifying specific usability problems of ventilator systems.

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Evaluating usability of a commercial electronic health record: A case study

Cited by 88 publications

References 18 publications

Patients User Experiences with Technologies in Health Service Industry

Patients User Experiences with Technologies in Health Service Industry

Users’ design feedback in usability evaluation: a literature review

Usability Heuristics and Qualitative Indicators for the Usability Evaluation of Touch Screen Ventilator Systems

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