“…In these questionnaires, several researchers identified seven question dimension areas that trainers most frequently used: satisfaction with the instructor, instructional methods and activities, learning objectives, logistical matters, topics and content, planned action and transfer, and course materials (Cangelosi, 1991;Mattoon, 1992;Pershing & Pershing, 2001;Sanderson, 1995). A reaction evaluation serves as a formative evaluation tool to improve the quality of training programs and instruction; however, the causal relationships between the reaction evaluation and training transfer have not been empirically studied in summative evaluations, even though trainees' satisfaction with training program has been considered one of the potential variables influencing training transfer (Baldwin & Ford, 1988;Alliger & Janak, 1989;Pershing & Pershing, 2001).…”