Evaluating TQM adoption success factors to improve Indian MSMEs performance using fuzzy DEMATEL approach

Gupta, H.C.; Prakash, Chandra; Vishwakarma, Vinayak; Barua, Mukesh Kumar

doi:10.1504/ijpqm.2017.083770

Cited by 10 publications

(1 citation statement)

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“…It is observed that C6 and C8 are quite nearby to each other based on their calculated weight while C4 and C2 are very close to each other. The preferential order supports the general observations made in the past studies [102][103]. Top management commitment and support is necessary to instill quality culture and implement the practices in the organizations with proper strategic intent.…”

Section: Discussionsupporting

confidence: 82%

A SPHERICAL FUZZY BASED DECISION MAKING FRAMEWORK WITH EINSTEIN AGGREGATION FOR COMPARING PREPAREDNESS OF SMEs IN QUALITY 4.0

Biswas,

Božanić,

Pamučar

et al. 2023

FU Mech Eng

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Researchers work hard to embrace technological changes and redefine the quality management as Quality 4.0 (Q 4.0). In this context, the purpose of the current work is twofold. First, it aims to compare the preparedness of the small and medium enterprises (SMEs) for sustaining in Q4. Second, it intends to propose a novel hybrid spherical fuzzy based multi-criteria group decision-making (MAGDM) framework with Einstein aggregation (EA). A real-life case study on six SMEs is carried out with the help of three experts. For aggregating the individual responses (using spherical fuzzy numbers or SFNs), EA is used. Then two very recent models such as Simple Ranking Process (SRP) and Symmetry Point of Criterion (SPC) are extended using SFN to rank the SMEs. Finally, the validation tests and sensitivity analysis are carried out. It is noted that the application of analytical tools, knowledge management and use of technology under the support and mentorship of visionary leadership are the key criteria for building up the capability to embrace Q 4.0. Interestingly, it is noted that medium scale firms are better prepared than small-scale enterprises. This work is apparently a first of its kind that focuses on SMEs for assessing their quality management practices in Industry 4.0 era.

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Section: Discussionsupporting

confidence: 82%