2019
DOI: 10.1016/j.pec.2018.10.028
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Evaluating the use of text message communication in a postpartum patient navigation program for publicly insured women

Abstract: OBJECTIVE: To compare communication between navigators and women according to followup status in a postpartum patient navigation program ("Navigating New Motherhood" [NNM]). METHODS: This is a mixed methods secondary analysis of text message and email transcripts from NNM. Transcripts were analyzed by number of messages sent, received, and unanswered. Message themes were qualitatively analyzed using constant comparative technique. Bivariable and multivariable tests were conducted. RESULTS: Most women (98.2%) c… Show more

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Cited by 9 publications
(10 citation statements)
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“…Our findings suggest that there may be a significant subgroup of postpartum HEDs who report frequent strong urges to drink, weekly binge drinking or serious concerns about their drinking, supporting the need for interventions. Feasibility of TMIs was supported by high rates of mobile phone usage for texting and other applications, consistent with other studies of low-income, racially diverse postpartum women [15]. Findings on acceptability of text messaging as an intervention approach for postpartum HED were mixed.…”
Section: Discussionsupporting
confidence: 81%
“…Our findings suggest that there may be a significant subgroup of postpartum HEDs who report frequent strong urges to drink, weekly binge drinking or serious concerns about their drinking, supporting the need for interventions. Feasibility of TMIs was supported by high rates of mobile phone usage for texting and other applications, consistent with other studies of low-income, racially diverse postpartum women [15]. Findings on acceptability of text messaging as an intervention approach for postpartum HED were mixed.…”
Section: Discussionsupporting
confidence: 81%
“…These tasks are also well suited for trained patient navigators, as demonstrated in our mixed-method analysis of communication between navigators and participants. 12…”
Section: Discussionmentioning
confidence: 99%
“…The majority of the participants communicated with the navigator via text messages with a minimum of three contact points with the navigator, but most women had three to eight episodes of contact, as previously described. 12…”
Section: Methodsmentioning
confidence: 99%
“…For this, first-time mothers require greater accompaniment in the postpartum stage (4,5). The use of technological advances in healthcare has shown benefits and facilitates monitoring to support first-time mothers, as noted in previous studies (6)(7)(8) in which the use of mobile applications have allowed for greater access to learning, especially if these technologies are focused on user needs (9).…”
Section: Introductionmentioning
confidence: 92%