Evaluating the role of information technology in crisis and emergency management

Abstract

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Information Technology, Mutual Trust, Flexibility, Agility, Adaptability: Understanding Their Linkages and Impact on Humanitarian Supply Chain Management Performance

“…Beynon‐Davis () defined IT as “any technology used to support information gathering, processing, distribution and use and is composed of hardware, software, data and communication technology.” The use of IT in HSC has become fundamental to enhancing performance as it offers a platform to facilitate information sharing, coordination and collaboration among the actors in HSCM (Chan, Killeen, Griswold, & Lenert, ; Jefferson, ; National Research Council, ; Overstreet, Hall, Hanna, & Kelly Rainer, ; Stephenson & Anderson, ; Telleen & Martin, ). This can allow evacuation of the people from the affected area, thus reducing the impact of a disaster on the local population (Lee & Zbinden, ; Whybark, ).…”

The emergent role of digital technologies in the context of humanitarian supply chains: a systematic literature review

“…In this regard, previous studies have also shown that the impact of ruinous events can be attenuated by applying digital technologies to reduce human losses, as well as to reduce the disruption of critical infrastructures (Pedraza-Martinez & Van Wassenhove, 2016 ). These studies were primarily published within the 2007–2009 timeframe (Jefferson, 2006 ; Day et al, 2009 ; Van der Laan et al, 2009a , 2009b ), ostensibly increasing their pace from 2012. During this period, the major focus was on exploratory approaches on the state-of-the-art technologies linked to HSC (Privett, 2016 ).…”

IT Reliability for Ensuring Performance of IT Used in Organizations Operating under Covid-19 Epidemic Crisis

“…The normal conditions of functioning allow those organizations to obtain measurable benefits from IT support and facilitate their decisions to use them on a daily basis. However, what is an additional benefit under normal conditions, may be the sole factor determining the ability to survive under critical conditions of crisis (Jefferson, 2006), which forces organizations to introduce forced remote work and rely on their IT solutions to ensure business continuity. What was considered to some extent as the theoretical problem and analyzed in the context of maintaining business continuity with the support of IT, now became a real-life issue for contemporary organizations struggling to maintain operations during COVID-19 epidemic crisis, which called for social-distancing and forced employees around the world to remote work (Bénassy-Quéré et al, 2020).…”