Evaluating the performance of Swedish savings banks according to service efficiency

Bergendahl, Göran; Lindblom, Ted

doi:10.1016/j.ejor.2006.08.027

Cited by 53 publications

(30 citation statements)

References 22 publications

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“…Online financing has been established under Supply Chain Finance Unit (Shaik and Abdul, 2014). Apart from the traditional banking business, banks have been strengthened to produce variety of financial and non-financial activities (Bergendahl & Lindblom, 2008). Technological change has been accepted by the Bankers (Arasli, 2005).…”

Section: H2: It Adoption Has Significant Positive Effect On Efficiencymentioning

confidence: 99%

Measuring the performance of service delivery Systems: with application to software industry and banking in India

Nayak¹,

Behera²,

Mishra³

et al. 2017

10.5267/j.msl

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Section: H2: It Adoption Has Significant Positive Effect On Efficiencymentioning

confidence: 99%

Measuring the performance of service delivery Systems: with application to software industry and banking in India

Nayak¹,

Behera²,

Mishra³

et al. 2017

10.5267/j.msl

View full text Add to dashboard Cite

“…More recently, some researchers have proposed DEA as a tool for evaluating organizations such as banks for instance Bergendahl & Lindblom (2008) used DEA as method for evaluating the performance of Swedish banks according to service efficiency. And Giokas (2008) proposed a new model for assessing the efficiency in operations of a large Greek bank.…”

Section: Literature Reviewmentioning

confidence: 99%

Performance Evaluation of Organizations: An integrated Data Envelopment Analysis and Balanced Scorecard Approach

Ebnerasoul¹,

Yavarian²,

Azodi³

2009

IJBM

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The method that we propose in this paper tries to improve the traditional data envelopment analysis (DEA) by proposing an artificial alternative as an "ideal unit" in order to evaluate and rank the other alternatives in proportion to this ideal unit. Our approach integrates the balanced scorecard (BSC) by DEA and develops an extended DEA model. The input and output measures for the integrated DEA-BSC model are grouped in "cards" which are associated with a "BSC for organizations". The BSC is embedded in the DEA model through a hierarchical structure of constraints that reflect the BSC balance considerations. Using a quantitative research method, we illustrate the proposed approach with an example.

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“…Lin et al (2007) study the relative efficiency of management in the Taiwanese banking system through DEA. Bergendahl and Lindblom (2008) develop principles for an evaluation of the efficiency of a savings bank using DEA as a method to consider the service orientation of savings banks.…”

Section: Previous Studies On Application Of Dea To Finance Industrymentioning

confidence: 99%

Evaluating loans using variable benchmark data envelopment analysis

Malhotra

Tsetsekos

2016

IJBISE

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Loan officers use many business intelligence methods to screen consumer loan applications besides intuitive judgement and experience. They also use mathematical techniques such as credit-scoring models, traditional statistical models, and artificial intelligence methods such as expert systems, artificial neural systems, and fuzzy logic. This study illustrates the development of a decision support system using variable benchmark data envelopment analysis model to predicting bad loans. Further, the study also compares the performance of the DEA model with linear discriminant analysis model. The study illustrates the viability of the variable benchmark DEA model that outperforms the linear discriminant analysis model.

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Evaluating the performance of Swedish savings banks according to service efficiency

Cited by 53 publications

References 22 publications

Measuring the performance of service delivery Systems: with application to software industry and banking in India

Measuring the performance of service delivery Systems: with application to software industry and banking in India

Performance Evaluation of Organizations: An integrated Data Envelopment Analysis and Balanced Scorecard Approach

Evaluating loans using variable benchmark data envelopment analysis

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