Evaluating the Performance of E-government: Does Citizens’ Access to ICT Matter?

Abstract

Different studies have evaluated the success of e-government in developed and developing countries. However, many of these studies rely on the economic and conventional approaches to evaluate e-government like other ICT projects. Also, they do not consider citizens’ access to ICT in their studies. This study, therefore, examines the moderating effect of citizens’ access to ICT on the performance of e-government within the context of IS Success Model and public value theory. The public value of e-government represents the net benefits of e-government. Data were collected from 369 experienced e-government users through a range of selected e-government services. The results show that citizens’ access to ICT positively and significantly moderates the relationship between actual use and the public value of e-government. This finding implies that access to ICT will drive more use of e-government and increase the value of e-government services. Also, the quality dimensions affect the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between service quality and the actual use of e-government. In essence, this study emphasized the efficacy of ICT access as a stimulating effect on creating public value through increased citizens’ use of e-government for interacting with the government. Ultimately, it prompts the government to improve ICT access for the citizens to use more e-government services.

Conceptualising the Scale to Quantify E-Readiness of Farmers: Sri Lankan View

“…In other words, to understand the performance of e-agriculture, particularly from the users' perspective, it is vital to examine the adequate access to IT tools, user-friendly workoriented content, communities of practice, a culture of knowledge, capacity of learning, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Paying close attention to all the parameters of the 8Cs framework, it can be assisted to examine the success of IT practices in any sector [24,21,26,25]. Extensive review of the prior studies revealed that 8Cs framework is widely used to examine the readiness of egovernment, knowledge management practices and e-readiness in higher education.…”

“…In this line, Rao [23] considered the 8Cs: connectivity (affordability and widespread of ICT devices), content (useful of content and generate in local language), community (forum to discuss the issues), commerce (infrastructure for ecommerce), capacity (human resources such as technical, managerial, policy and legal to use ICTs), culture (forward-looking progressive influence to use ICTs), corporation (governmental support to use ICTs) and capital (adequate financial resources to use ICTs) as the checklist to measure the capacity of any country to be elaborate in e-readiness to make efficient businesses models or develop new export sectors. Rao's framework is furthered utilized to access the citizens' access to ICT on the performance of e-government [24,25] readiness of knowledge management practices by employees in IT companies such as JD Edwards, EDS, EMC, Novell, Open Text, Oracle, SAS, Sun Philippines and Xerox [26] and e-readiness in higher education context [21].…”

Public Value Based E-Government Maturity Model: A Literature Review

“…[59] Innovation orientation [1], [11], [14], [45] Productivity [1], [11], [25] Satisfy users' needs [1], [11], [12], [17], [63], [68] Service enhancement [1], [4], [10]- [12], [14], [17], [19], [25], [37], [40], [50], [56], [69] Better management of public resources and funds [1], [11] Responsiveness [1], [4], [11], [12], [35], [50], [61], [67] Respect for the individual [1], [11], [63] 2. Improved Administrative Efficiency Accountability within public organization [1], [11], [17], [25], [51], [59] Cost reduction and savings [1], [11], [38] Competitiveness…”

“…Reference public resource and funds Data integrity and quality [1], [11] Data immutability [1], [11] Predictive capabilities [1], [11] Reduced energy consumption Increased [1], [11] Increased resilience [1], [11] Economy and parsimony Open [1], [11], [12], [40] 3. Open Government (OG) capabilities Transparency and openness [1], [4], [9], [11], [14], [19], [35], [37], [40], [50], [67] Information quality [1], [4], [11], [12], [17], [19], [35], [50] System quality [1], [11], [12], [14], [17], [19] Service quality [1], [4], [10]- [12], [19], [25], [33], [35], [50],…”

“…Open Government (OG) capabilities Transparency and openness [1], [4], [9], [11], [14], [19], [35], [37], [40], [50], [67] Information quality [1], [4], [11], [12], [17], [19], [35], [50] System quality [1], [11], [12], [14], [17], [19] Service quality [1], [4], [10]- [12], [19], [25], [33], [35], [50], [56], [61], [67]-[69] Stakeholder interaction [1], [11] Information management [1], [11] 4. Improved Ethical Behavior and Professionalism Law compliance [1], [11], [59] Political Loyalty [1], [11], [12], [40], [59],…”