Evaluating the Impact of Network Latency on user Experience in Telecommunication Industries in Ghana

Abstract

It is evident that the telecommunications industry in Accra, Ghana, has experienced significant growth, aligning with the influx in mobile devices and internet usage. However, the widespread issue of network latency tends to jeopardize and obstruct the overall user experience. This project focuses on assessing the impact of network latency on user experience in telecommunications industries in Accra, Ghana. The aim of this research was to investigate the causes and effects of network latency on user experience and also, evaluate strategies adopted by telecommunications industries to tackle network latency challenges to aid in the improvement of services in the telecommunications industries in Accra, Ghana. The study employs both qualitative and quantitative methods to conduct a survey where data on user experience and network latency statistics, alongside, interviews with industry experts were acquired. By employing descriptive and inferential statistics, including regression analysis, the study used textual analysis to gain insight from the industry experts. The expected outcome is a comprehensive report that will spotlight the underlying causes, examine the impacts and suggest remedial measures, resulting in implementable steps for enhancement in telecommunications industries. The significance of this project is found in making contribution to the intellectual resource surrounding network latency and its effects on user experience in telecommunications industries in Accra, Ghana. The findings impart understanding to telecommunications industries in Accra, Ghana, facilitating their ability to enhance overall network performance and user experience. In summary, the study pledges a beneficial influence on users, establishing an atmosphere where telecommunications industries in Accra, Ghana provide an ideal and satisfying experiences.