Evaluating the impact of information systems on end user performance: A proposed model

Abstract

Abstract-In the last decades, information systems (IS) researchers have concentrated their efforts in developing and testing models that help with the investigation of IS and user performance in different environments. As a result, a number of models for studying end users' systems utilization and other related issues including system usefulness, system success and user aspects in business organizations have appeared. A synthesized model consolidating three well-known and widely used models in IS research is proposed.Our model was empirically tested in a sophisticated IS environment investigating the impacts of the enterprise recourse planning (ERP) systems on user perceived performance. Statistical analysis was performed including factors analysis and regression to test the model and prove its validity. The findings demonstrated that the proposed model performed well as most factors had direct and or indirect significant influences on user perceived performance suggesting therefore that the model possesses the ability to explain the main impacts of these factors on ERP users.

End Users and ERP Systems Success Three Models

“…The users can favourable evaluate a not so good system due to various factors such as accessibility, ease of use, and personal characteristics [16,26]. Our conclusion regarding the TAM model is in accordance with that of other researchers [15,40,45,46], namely that the traditional TAM cannot fully explain adoption by users in the ERP context.…”

“…In a study from Esteves&Bohorquez (2007), the authors found that, from the total number of ERP publications that they have included in their research, 47% were concerning the implementation phase only, and a mere 15% the postimplementation phase. All three models have proven to be applicable in ERP, but each of them has certain limits due to the narrowness of focus or inadequately developed methodologies [40]. That is why it often happens that, in many studies which aim at being exhaustive, these models are combined together, or used in combination with other models and theories which are not covered by this study.…”

“…The D&M model presumes that system quality (SQ), information quality (IQ), and ServQ, through the independent dimensions of use and user satisfaction, indirectly influence the "net benefits" construct, which covers both individual and organizational impact constructs (DeLone & McLean, 1992, DeLone & McLean, 2003 [15]. Unlike TAM, the D&M model also provides the possibility to more clearly classify the different measures of IS success [40]. Many authors of ERP studies, presented in Table 2, have found that the D&M model is also incomplete, and that further factors should be taken into consideration especially in the case of such a complex IS as an ERP system [3,34,35,36,40,42].…”

“…Unlike TAM, the D&M model also provides the possibility to more clearly classify the different measures of IS success [40]. Many authors of ERP studies, presented in Table 2, have found that the D&M model is also incomplete, and that further factors should be taken into consideration especially in the case of such a complex IS as an ERP system [3,34,35,36,40,42].…”

Faktor-Faktor yang Mempengaruhi Kesuksesan Penerimaan Teknologi Sistem Informasi Manajemen Pemerintah dan Dampaknya terhadap Kinerja Karyawan (Studi pada Direktorat Jenderal Perbendaharaan)

“…Sistem informasi dianggap memiliki dampak yang siqnifikan pada pekerjaan pengguna sistem, beberapa penelitian menegaskan bahwa sistem informasi dapat meningkatkan produktivitas dan meningkatkan hasil dan kinerja (Abugabah, et al (2009). Menurut Goodhue dan Thomson (1995) menyatakan bahwa pencapaian kinerja individu berkaitan dengan pencapaian atas rangkaian tugas-tugas dengan dukungan sistem informasi yang ada.…”