Evaluating the Effects of Facilitating Conditions and Usage Experience on Mobile Payment

Tsai, Ling Long

doi:10.4018/ijisss.2021100105

Cited by 2 publications

(1 citation statement)

References 48 publications

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“…Previous studies on mobile payment consumers indicated that facilitating conditions significantly predict individuals' intention to use mobile payment (Gupta & Arora, 2020;Purwanto & Loisa, 2020). These findings are consistent with recent research conducted among the Taiwanese, which indicated that facilitating conditions were among the major factors influencing consumers' intention to use mobile payment (Tsai, 2021).…”

Section: Literature Reviewsupporting

confidence: 92%

Factors Predicting DBKL Public Housing Tenant’s Intention to Accept Mobile Rental Payment

Daud,

Musa,

Ahmad

et al. 2023

IJARBSS

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Mobile payment acceptance is mushrooming due to the global advent of technology across the continents, including Malaysia. Therefore, the present study investigates the factors predicting the intention of mobile rental payment acceptance among the Dewan Bandaraya Kuala Lumpur public housing tenants. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used to make the hypothesis that individual inventiveness, social influence, perceived compatibility, and enabling circumstances all influence whether someone will accept mobile rental payment. A correlational design was conducted using simple random sampling with a lottery method to recruit participants from eleven parliamentary districts in Kuala Lumpur. A total of 501 participants completed the self-rated online questionnaires. After eliminating outliers, 488 completed responses were analysed further. A multiple regression analysis with the bootstrapping method suggested that personal innovativeness, social influence, perceived compatibility and facilitating conditions explained 83% of the variance in the intention to accept mobile rental payment. This study will benefit not only DBKL but also the tenants and the system provider. Human errors in conventional transactions can be reduce, which subsequently will improve on the collection amount. Through mobile rental payment, it is also expected that the payment method will be easier, and the amount of monthly rental payment collections will increase. For the tenants, it will ease their ways of payment whereby the do not have to come to DBKL's counter and avoid the hassle of queuing up. By identifying the factors that influence tenants' intention to use mobile rental payments, the study can contribute to the development of policies, interventions, and technologies that promote financial inclusion and minimise the cost and burden of cash-based rental transactions. In addition to educating and giving tenants awareness programmes on the benefits and security of using mobile rental payments.

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Section: Literature Reviewsupporting

confidence: 92%

Factors Predicting DBKL Public Housing Tenant’s Intention to Accept Mobile Rental Payment

Daud,

Musa,

Ahmad

et al. 2023

IJARBSS

View full text Add to dashboard Cite

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Factors Driving the Purchase of Mobile Phone Top-Ups Services on Social Commerce Based on a Modified UTAUT Theory

Liu

Mensah

Fang

et al. 2022

International Journal of Information Systems in the Service Sector

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This study explored the factors influencing the behavioral intention of Chinese citizens to purchase mobile-phone top-up services on social commerce from the perspective of WeChat users. The UTAUT was applied as the theoretical framework for the research. A questionnaire instrument was used to acquire the research data from 477 respondents. The data analysis was undertaken by the use of Smart PLS by employing the structural equation modeling (SEM) technique. The results indicate that performance expectancy had a direct significant impact on the purchase of mobile phone top-ups on social commerce. In addition, effort expectancy, electronic word of mouth (eWOM), peer influence, and trust in mobile phone top-up services were respectively positive predictors of both performance expectancy and purchase intentions of mobile phone top-up services on social commerce. Further, the results demonstrate that security was significant in moderating the impact of trust in mobile phone top-up services on the purchase of mobile phone top-up services on social commerce.

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Evaluating the Effects of Facilitating Conditions and Usage Experience on Mobile Payment

Cited by 2 publications

References 48 publications

Factors Predicting DBKL Public Housing Tenant’s Intention to Accept Mobile Rental Payment

Factors Predicting DBKL Public Housing Tenant’s Intention to Accept Mobile Rental Payment

Factors Driving the Purchase of Mobile Phone Top-Ups Services on Social Commerce Based on a Modified UTAUT Theory

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