Evaluating the criteria for financial holding company operating ability based on the DEMATEL approach – the case of Taiwan

Chang, Min-Yen; An, Nguyen Binh; Liu, Chun-Chu; Lai, Yu-Ti

doi:10.1080/1331677x.2019.1656096

Cited by 3 publications

(5 citation statements)

References 46 publications

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“…Previous studies used data envelopment analysis (DEA), and various MCDM, including AHP, grey relationship analysis (GRA), VIKOR, the Technique for Order of Preference by Similarity to Ideal Solutions (TOPSIS), DEMATEL, fuzzy-DEMATEL, and analytic network process (ANP), probabilistic linguistic TODIM (an acronym in Portuguese for interactive and multi-criteria decision-making), double hierarchy hesitant fuzzy linguistic entropy-based TODIM, and multi-attributive border approximation area comparison (MABAC) group decisionmaking method to evaluate alternatives [19,[21][22][23][24][25][26][27][28][29][30][31][32][33][34].…”

Section: Existing Methodsmentioning

confidence: 99%

“…This assumption has restricted research on the understanding of a bank’s performance. The DEMATEL method evaluates performance in the banking industry [ 23 , 29 , 40 ]. Li and Tzeng [ 40 ] emphasized that a hierarchical structure could improve the understanding of a cluster of intertwined problems and find workable solutions.…”

Section: Literature Reviewmentioning

confidence: 99%

“…to evaluate the banks in Taiwan. Chang et al [ 29 ] compared four banks in Taiwan based on financial services and customer perspective.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Lin

Chang

Huang

et al. 2021

Int. J. Fuzzy Syst.

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The 2019–2020 COVID-19 pandemic has caused an economic turndown and high volatility in the global financial markets. Determining the factors that influence services to high-net-worth customers who typically have large investments in the financial markets is important for wealth management banks. This study constructs a hybrid approach by integrating the fuzzy logic and Decision-making Trial and Evaluation Laboratory (DEMATEL) methods to identify the most influential criteria affecting the performance of wealth management banks in Taiwan during the 2019–2020 COVID-19 pandemic. Surveys and interviews are designed using four dimensions (bank performance, service quality, customer relationship, and COVID-19) and 16 criteria for 10 banking executives using fuzzy linguistic scales, to obtain their expert opinions. The results show the order of influence as being service quality, customer relationships, bank performance, and COVID-19. The most important criteria are customized investment information (in-service quality), switching behavior (in-customer relationship), fee income (in-bank performance), and the number of confirmed cases in the top five countries affected by COVID-19. The managerial implication is that wealth management banks should focus on improving their service quality. Banks may strive to provide a wide range of customized investment information and increase customers’ usage of personalized financial products and services. The results of this study will benefit bank managers in serving high-net-worth individuals during the crisis period.

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Section: Existing Methodsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Lin

Chang

Huang

et al. 2021

Int. J. Fuzzy Syst.

View full text Add to dashboard Cite

show abstract

“…Multicriteria methods have been used, for example, to assess the performance, services and/or capabilities of banks [39][40][41][42][43][44], for personnel selection [45] and risk analysis [46], among others. Nevertheless, a review of the literature shows a research gap in technology supplier selection in the financial sector, a relevant field due to the associated operational risks and social impact.…”

Section: Criteria Weighting and Multicriteria Approachesmentioning

confidence: 99%

Sustainable Technology Supplier Selection in the Banking Sector

2022

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Sustainable supplier selection is a key strategic problem in supply chain management. The aim of this research is to provide a new hybrid multicriteria model for evaluating technology suppliers and validate it with a case study in the banking sector. This approach allows companies to perform qualification, selection, ranking and sorting of suppliers on a sustainable basis. Integration of several techniques is necessary to address this complex decision problem with conflicting economic, environmental and social criteria. Analytic hierarchy process (AHP) is useful for problem structuring and weighting criteria collaboratively. Multi-attribute utility theory (MAUT) is applied to obtain indicators for product quality and supplier risks, whose utility functions are derived by data-driven models that favour evaluation objectivity and transparency. Preference ranking organisation method for enrichment evaluation (PROMETHEE) is suitable for supplier selection due to its discriminant power among alternatives. Finally, FlowSort is proposed to classify suppliers into ordered groups and the outcomes are compared with results from MAUT. Results show its applicability by increasing process transparency and reducing operational risks in practice.

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“…The DEMATEL model aims to convert the relationship between effect and cause factors into an intelligent structure model of the system [ 47 ]. The DEMATEL model has been widely used in various fields such as green supply chain [ 48 ], supplier selection [ 49 ], safety management decision making [ 50 ], construction sites [ 51 ], optimal sensor placement [ 52 ], financial performance [ 53 , 54 , 55 , 56 ] portfolio selection [ 57 ], emergency alternative evaluation [ 58 ] and optimal public charging infrastructure operators [ 59 ]. For the DEMATEL model, the criterion with high prominence will play an important role in the evaluation [ 60 ].…”

Section: Introductionmentioning

confidence: 99%

Financial Network Analysis on the Performance of Companies Using Integrated Entropy–DEMATEL–TOPSIS Model

Fai

Siew

Lam

2022

Entropy

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In this paper, we propose a multi-criteria decision making (MCDM) model by integrating the entropy–DEMATEL with TOPSIS model to analyze the causal relationship of financial ratios towards the financial performance of the companies. The proposed model is illustrated using the financial data of the companies of Dow Jones Industrial Average (DJIA). The financial network analysis using entropy–DEMATEL shows that the financial ratios such as debt to equity ratio (DER) and return on equity (ROE) are classified into the cause criteria group, whereas current ratio (CR), earnings per share (EPS), return on asset (ROA) and debt to assets ratio (DAR) are categorized into the effect criteria group. The top three most influential financial ratios are ROE, CR and DER. The significance of this paper is to determine the causal relationship of financial network towards the financial performance of the companies with the proposed entropy–DEMATEL–TOPSIS model. The ranking identification of the companies in this study is beneficial to the investors to select the companies with good performance in portfolio investment. The proposed model has been applied and validated in the portfolio investment using a mean-variance model based on the selection of companies with good performance. The results show that the proposed model is able to generate higher mean return than the benchmark DJIA index at minimum risk. However, short sale is not allowed for the applicability of the proposed model in portfolio investment.

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Evaluating the criteria for financial holding company operating ability based on the DEMATEL approach – the case of Taiwan

Cited by 3 publications

References 46 publications

Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Sustainable Technology Supplier Selection in the Banking Sector

Financial Network Analysis on the Performance of Companies Using Integrated Entropy–DEMATEL–TOPSIS Model

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